Sr. Manager, Professional Standards Leader

CVS Health•Woonsocket, RI

6d•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Professional Standards Leader leads a team that is responsible for driving (in conjunction with the field team), incremental and sustainable improvements in pharmacy and front store team performance across critical elements: 1) pharmacy regulatory compliance 2) patient safety 3) clinical and quality 4) pharmacy practice standards and 5) front store compliance. In this regard, this Leader is a trusted partner to the Division Vice Presidents and their teams to achieve these objectives. This individual develops and leads a portfolio of programs that will mitigate significant fiduciary, regulatory, and reputational risk to the company while simultaneously supporting the provision of the highest standards of care to the patients and customers we serve. This Leader provides each Division Vice President a division specific assessment of risk and opportunities for each of the critical practice elements listed above, along with a recommended strategy and road map to address the items identified. Upon alignment with the Division Vice President, this Leader and their team will support the Region Directors in implementing the action plans through the District Leaders. In additional to leading a highly skilled and specialized team to support this work, this Leader works cross-functionally across the Enterprise with other internal business partners to enlist support and resources, as necessary. As an expert and key thought leader around pharmacy professional services and front store compliance, this dynamic Leader will represent CVS as needed in external forums, to include key meetings with regulators and regulatory boards, professional associations, and other industry events. This individual is a key member of the Pharmacy Professional Services leadership team as well as the broader Store Operations team, and as such will collaborate with colleagues supporting other lines of business as well as our centers of excellence.

Requirements

Proven leader with exceptionally strong analytical and strategic thinking.
Established track record of effectively impacting and influencing stakeholders across a broad agenda of responsibilities.
Pharmacy Degree: BS Pharm or Pharm D
Currently licensed as a Registered Pharmacist
8+ years’ experience directly leading a team
8+ years’ experience working with business analytics, defining data needs, and interpreting reporting
8+ years’ experience of developing, implementing, and executing programs
5+ years’ experience as a Pharmacy Supervisor or District Leader for CVS Health, or similar field leadership role in another community pharmacy chain
Ability and willingness to travel 20% - 30% of time

Nice To Haves

Advanced Degree
10+ years’ experience of working in a strategy role or as a strategy consultant
10+ years’ directly leading a team
10+ years’ experience working with business analytics, defining data needs, and interpreting reporting
10+ years’ experience of developing, implementing, and executing programs
Expert in pharmacy professional services with a thorough understanding of regulations and laws governing the practice of pharmacy
Deep understanding of CVS pharmacy and front store standard operating procedures, workflow, and practice standards
Excellent communication written and verbal communication skills; very strong interpersonal and presentation skills
Strong executive presence; proven track record of impacting and influencing others
Fluent use of commonly utilized Microsoft Office software applications (ex. Word, PowerPoint, Excel…)

Responsibilities

Leads a team responsible for driving improvements in pharmacy and front store team performance across critical elements: pharmacy regulatory compliance, patient safety, clinical and quality, pharmacy practice standards, and front store compliance.
Acts as a trusted partner to Division Vice Presidents and their teams to achieve objectives.
Develops and leads programs to mitigate fiduciary, regulatory, and reputational risk while supporting high standards of care.
Provides division-specific assessments of risk and opportunities, along with recommended strategies and roadmaps.
Supports Region Directors in implementing action plans through District Leaders.
Works cross-functionally across the Enterprise with internal business partners.
Represents CVS in external forums, including meetings with regulators, regulatory boards, professional associations, and industry events.
Collaborates with colleagues supporting other lines of business and centers of excellence.