Sr Manager, Product & Engineering - MarTech Platforms

T-Mobile•Frisco, TX

1d•$148,000 - $266,900

About The Position

This role leads the design, product development, and technical delivery of a portfolio of customer engagement, personalization, and marketing technology (MarTech) capabilities in an Agile environment. The team enables scalable customer experiences through customer data platforms, audience segmentation, journey orchestration, personalization, experimentation, and digital engagement technologies supporting customer acquisition, retention, and lifecycle management. The position leads teams of more than 20 full-time employees and contractors across product management, software development, architecture, and related disciplines. It is responsible for attracting, hiring, developing, and retaining a high-performing technical team while driving cloud-native platforms, distributed systems, customer data solutions, and modern digital experiences. Success is measured by timely delivery of product capabilities, team development, platform performance, operational excellence, and collaboration with business, product, and technology partners. The work impacts customer experience, business growth, and organizational capabilities through scalable, data-driven engagement platforms and technology solutions.

Requirements

Bachelor's degree plus 7 years of related work experience, or an advanced degree with 5 years of related experience.
Degree or equivalent experience in Computer Science, Engineering, IT, or a related area of study.
7–10 years of relevant Product Management experience in an Agile software product development environment.
2–4 years of experience in a leadership role.
Ability to lead, coach, develop, and retain high-performing product and engineering teams across product management, software development, architecture, platform, and technical delivery disciplines.
Ability to set goals, manage performance, provide feedback, and drive accountability for managers, team members, and contractors.
Ability to lead software delivery for scalable technical platforms, including cloud-based services, APIs, event-driven systems, data pipelines, observability, resiliency, security, and operational readiness.
Ability to collaborate and influence across internal teams, external partners, vendors, architecture, engineering, marketing, legal, go-to-market, finance, and business stakeholders.
Ability to manage and prioritize complex technical backlogs across MarTech, customer engagement, customer data, personalization, analytics, cloud, API, and integration capabilities.
Advanced ability to lead Agile product and engineering delivery practices across multifunctional teams, including roadmap execution, iterative delivery, continuous improvement, DevOps, and CI/CD.
Ability to create, review, and communicate technical product documentation, roadmap materials, feature requirements, architecture-aligned delivery plans, adoption materials, and stakeholder updates.
Ability to shape product roadmaps incorporating customer engagement platforms, build-versus-buy considerations, technical debt, cost, performance, and platform scalability.
Ability to translate business objectives, customer engagement needs, vendor input, data insights, and technical feasibility into product requirements and delivery priorities.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

2–4 years of experience leading teams of 5 or more direct reports in a Product Management organization.
Experience leveraging AI, automation, analytics, or emerging technologies to enhance product strategy, platform delivery, engineering productivity, customer personalization, campaign execution, or operational efficiency in a MarTech, digital, eCommerce, CRM, data, or enterprise technology environment.
Certified Scrum Master (CSM) or Scrum Product Owner Certification (CSPO).
Other technical certification or Agile Certified Practitioner (PMI-ACP).
Ability to partner across product, architecture, software development, platform, data, and cloud engineering teams to support scalable customer engagement and MarTech capabilities.
Ability to drive feature delivery, release readiness, adoption planning, technical dependency management, and measurable product outcomes across complex technical platforms.
Ability to manage technical vendor and platform relationships, including feature requests, integration needs, build-versus-buy inputs, and release alignment.
Ability to connect product and engineering execution to customer experience outcomes across campaign orchestration, personalization, segmentation, journey orchestration, experimentation, and analytics.
Knowledge of AI-enabled product development, marketing technology platforms, data-driven personalization, experimentation, workflow automation, platform integrations, and responsible use of enterprise-approved AI tools.

Responsibilities

Lead technical product and engineering teams to deliver outcomes through direction, feedback, and performance management across MarTech, customer engagement, data, cloud, and full-stack product capabilities.
Champion responsible adoption of T-Mobile-approved AI tools and technologies across MarTech platforms to improve product delivery, engineering efficiency, customer personalization, campaign enablement, analytics, and operational scalability.
Define and implement continuous improvement practices across technical disciplines and organizational processes, including Agile at scale, DevOps, CI/CD, observability, resiliency, security, compliance, performance optimization, cost awareness, and operational readiness.
Lead technical vendor relationships and partner with internal teams to incorporate feature and function requests into product releases for campaign orchestration, personalization, customer data, analytics integration, experimentation, and AI/ML-enabled engagement capabilities.
Drive and maintain the current and future technical roadmap with design and architecture teams, aligning platform direction, build-versus-buy decisions, technical debt management, APIs, event-driven integrations, AWS services, data pipelines, and customer journey capabilities with business priorities.
Recruit and hire qualified managers and team members across product management, software development, architecture, platform engineering, data, analytics, and technical delivery.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Annual bonus or periodic sales incentive or bonus, depending on role; corporate employees may be eligible for a year-end bonus based on individual and/or company performance.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance and access to commuter and transit programs.