Sr. Manager, Privacy & Compliance

Open Text Corporation•Richmond Hill, ON

11h•$110,960 - $160,960

About The Position

The GISP Governance organization brings together Security & Privacy Governance, Privacy Assurance, and Customer Assurance functions into a unified trust and assurance model. The organization is responsible for establishing and maintaining foundational governance, security, privacy, awareness, and assurance capabilities that support both internal governance objectives and external customer trust activities. GISP Assurance primarily operates as a governance and assurance function focused on establishing standards, enabling consistency, supporting transparency, and operationalizing trust across the organization. In selected areas, particularly within Privacy Governance, the organization also performs operational assurance and coordination activities necessary to support evolving regulatory, customer, and business requirements. Your Impact: As a Manager of Security Governance, Sales Enablement, and Privacy, you will provide dedicated leadership and operational ownership across critical functions that drive revenue enablement, strengthen regulatory posture, and support organizational stability. You will lead the Security & Privacy Sales Enablement function, enabling scalable, consistent engagement with Sales, customers, and cross-functional partners including Legal, Privacy, Product Security, and Cloud Operations. This role ensures effective support for customer assurance activities, helping accelerate sales cycles while maintaining alignment with established security, privacy, and governance standards. You will oversee intake, triage, prioritization, and delivery coordination for customer-facing security and privacy requests, ensuring timely, accurate, and risk-aligned responses across contractual, regulatory, and assurance-related inquiries. Acting as a central coordination point between Sales and internal stakeholders, you will balance customer expectations with business objectives and operational scalability. Additionally, you will partner closely with Privacy and Governance teams to support global privacy requirements, including customer inquiries, DPA coordination, and alignment with privacy frameworks, driving consistency, efficiency, and standardized engagement practices across the organization.

Requirements

Bachelor’s Degree or equivalent experience; M.B.A. or M.S. in information security is a plus
10+ years of IT experience, including 7+ years in information security and 5+ years in a supervisory capacity
Strong leadership skills with ability to partner effectively with business managers and key stakeholders
Proven ability to build relationships across all levels and align with business imperatives
Knowledge of standards: ISO 27001, PCI-DSS, SOC1/2/3, HIPAA, SOC2+HITRUST, SOX, FedRAMP
Strong analytical and project management skills (planning, scheduling, resource management) with ability to manage competing priorities
Ability to lead and motivate cross-functional teams while influencing stakeholders with strong communication skills
Experience developing policies, procedures, and standards; familiarity with ISO 2700x, ITIL, COBIT, and flexibility across InfoSec functions

Nice To Haves

Role-specific certifications are a plus: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM)

Responsibilities

Lead Security & Privacy Sales Enablement team operations, including intake, triage, prioritization, and workload distribution
Establish and enforce response quality standards and operational delivery expectations across engagements
Coach and develop team members supporting customer-facing security, privacy, and assurance activities
Manage escalations for complex, high-risk, or strategic customer requests and high-volume delivery periods
Partner with Sales, Account Teams, Customer Success, and Solution Engineering throughout the sales lifecycle
Oversee customer assurance deliverables (security questionnaires, due diligence) and coordinate SMEs for discussions
Support contractual security and privacy alignment, including DPA reviews and coordination with Legal, Privacy, Product Security, and Cloud Operations
Apply standard contractual language, assess obligations, and escalate non-standard risk or regulatory commitments
Align customer assurance responses with regulatory frameworks (DORA, NIS/NIS2, CRA, AI governance) and certifications (ISO, SOC)
Own intake workflows, queue governance, and service operations while driving efficiency through reusable content and performance metrics