Sr. Manager, Pricing Analytics

Freshworks•San Mateo, CA

1d•$203,000 - $251,000•Hybrid

About The Position

We're looking for a Senior Manager of Pricing Analytics to serve as a strategic thought partner within our Pricing team. In this role, you'll turn complex data into clear insights that help shape our monetization strategy. You'll be responsible for building the analytical foundation that supports pricing decisions — from defining the metrics that matter and developing scalable reporting infrastructure to delivering recommendations that influence how we price, package, and bring products to market. This is a highly visible, high-impact individual contributor role that sits at the intersection of strategy, analytics, and execution. You'll work closely with Product, Sales, Finance, and Operations to improve pricing performance, accelerate growth, and ensure we make data-driven decisions that create long-term customer and business value.

Requirements

7+ years of experience in pricing analytics, business intelligence, strategic finance, or a related analytical role within a B2B SaaS company
Deep understanding of SaaS business models and monetization strategies, including seat-based, consumption-based, hybrid, and outcome-based pricing models
Experience working across complex data environments and integrating information from systems such as CRM, CPQ, billing, and product platforms
Strong analytical and financial modeling skills, including advanced SQL proficiency and hands-on experience with Tableau, Power BI, or similar tools to analyze, validate, and visualize large datasets
Excellent communication skills and the ability to translate complex analyses into clear, compelling recommendations for executive and cross-functional audiences
Proven ability to influence decisions and build alignment across teams without direct authority
A self-starter mindset with the ability to balance strategic thinking and hands-on execution in a fast-paced environment
Bachelor's degree in Finance, Economics, Mathematics, Computer Science, Statistics, or related quantitative field.

Nice To Haves

Experience supporting enterprise SaaS businesses with multiple products, customer segments, geographies, and currencies preferred
An MBA or advanced degree is a plus.

Responsibilities

Define and evolve the company's pricing analytics framework, including key performance indicators, leading indicators, and business health metrics that provide visibility into pricing effectiveness and revenue performance.
Build and maintain scalable datasets by integrating data across billing, CRM, CPQ, product usage, and other business systems, ensuring a trusted foundation for pricing decisions.
Investigate data quality issues, validate data integrity, and perform root-cause analysis across systems to ensure accurate reporting and trusted business insights.
Develop executive-level dashboards and reporting that provide clear, actionable visibility into pricing performance across products, customer segments, and geographies.
Deliver recurring ad hoc analyses that support pricing decisions, deal reviews, quarterly business reviews, annual planning, and executive presentations.
Analyze customer behavior, market trends, competitive dynamics, and win/loss data to identify monetization opportunities and recommend pricing improvements.
Build business cases for pricing and packaging initiatives, partnering with Product, Sales, Marketing, and Finance to assess impact, validate assumptions, and prioritize investments.
Monitor pricing performance and proactively identify trends, risks, and opportunities, translating findings into actionable recommendations.
Partner with Finance and Operations to ensure data quality, consistent metric definitions, and alignment between pricing analytics, forecasting, and financial planning processes.
Collaborate effectively with distributed teams across the U.S. and India to support data initiatives, reporting, and cross-functional business priorities.