Sr Manager, Pharmacy / Pharmacist-in-Charge (PIC)

McKesson•Irving, TX

About The Position

The Senior Manager, Pharmacy / Pharmacist-in-Charge (PIC) provides operational leadership for a specialized pharmacy operation supporting Direct-to-Patient and Free Goods programs. The role oversees pharmacists, pharmacy technicians, supervisors, leads, and support staff, ensuring regulatory compliance, patient safety, service excellence, and operational performance while balancing customer expectations and financial goals. As Pharmacist-in-Charge, the role maintains compliance with applicable federal and state pharmacy regulations, Board of Pharmacy requirements, licensing standards, PDMP requirements, and internal policies. It oversees pharmacy workflows and fulfillment activities, workforce readiness, team development, budgets, performance measurement, continuous improvement, regulatory inspections, licensing, and audit readiness. The position also partners with internal teams and customers, communicates operational priorities, and evaluates new programs and service offerings from operational, regulatory, quality, and patient-safety perspectives.

Requirements

Bachelor of Science in Pharmacy (BSPharm) or Doctor of Pharmacy (PharmD) degree from an accredited College of Pharmacy.
Current, unrestricted pharmacist license in good standing.
Ability to meet all applicable requirements to serve as Pharmacist-in-Charge.
Ability to obtain and maintain additional pharmacist licenses as required.
9+ years of relevant pharmacy experience in specialty pharmacy, patient care, pharmacy operations, Direct-to-Patient programs, Free Goods programs, or similar environments.
Experience leading pharmacy operations within a highly regulated environment.
Demonstrated knowledge of federal and state pharmacy regulations, Board of Pharmacy requirements, licensing standards, operational controls, and compliance expectations.
Experience managing Board of Pharmacy inspections, regulatory audits, licensing renewals, and ongoing audit readiness activities.
Experience identifying compliance risks, developing corrective and preventive action plans (CAPAs), and implementing sustainable remediation strategies.
Experience supporting multi-state pharmacy operations and pharmacist licensure requirements.
Experience managing operational metrics, workforce planning, budgets, staffing models, and process improvement initiatives.
Strong leadership, communication, collaboration, analytical, problem-solving, and decision-making skills.
At least 1 year of people leadership experience; pharmacy management experience is strongly preferred.

Nice To Haves

3+ years of pharmacy management experience.
Prior experience serving as a Pharmacist-in-Charge within a specialty, mail-order, closed-door, central-fill, patient assistance, Direct-to-Patient, or Free Goods pharmacy environment.
Experience managing high-volume pharmacy operations.
Strong knowledge of multi-state pharmacy compliance and pharmacist licensure management.
Experience with pharmacy automation technologies, fulfillment operations, program implementations, pharmacy start-ups, or operational transformation initiatives.
Demonstrated success leading organizational change, improving operational performance, and driving service-level excellence.
Proven ability to coach, mentor, and develop pharmacy professionals and emerging leaders.
Experience partnering with Legal, Compliance, Quality, and Regulatory Affairs teams to manage regulatory risk and maintain compliance.
Robust multi-state pharmacist licensure portfolio.
Experience leading regulatory inspections, Board of Pharmacy interactions, licensing activities, and audit-readiness programs.

Responsibilities

Lead day-to-day operations of a specialized pharmacy, including pharmacists, pharmacy technicians, supervisors, leads, and support staff.
Serve as Pharmacist-in-Charge and maintain compliance with federal and state pharmacy regulations, Board of Pharmacy requirements, licensing standards, PDMP requirements, and internal policies.
Oversee prescription processing, medication preparation, dispensing, labeling, storage, inventory management, recalls, expiration controls, order fulfillment, and patient delivery.
Support Direct-to-Patient and Free Goods programs while ensuring operational accuracy, quality, and patient safety.
Ensure operational readiness through workforce planning, scheduling, staffing, training, and business continuity planning.
Recruit, onboard, coach, develop, and manage team members, while building leadership capability and succession plans.
Establish and maintain SOPs, workflows, operational controls, training programs, exception processes, and documentation standards.
Monitor and improve KPIs, including prescription quality, service levels, productivity, patient experience, customer satisfaction, and program SLA performance.
Manage departmental budgets and cost-center performance by analyzing workload volumes, staffing requirements, operational expenses, and business performance.
Use operational data, root-cause analysis, and trend analysis to identify risks, solve complex challenges, and implement sustainable process improvements.
Partner with Operations, Quality, Legal, Privacy, Compliance, Regulatory Affairs, customers, and pharmacy leadership teams.
Communicate business priorities, translate organizational strategy into actionable goals, and provide operational updates to stakeholders.
Evaluate new program opportunities, pharmacy initiatives, and service offerings from operational, regulatory, quality, and patient-safety perspectives.
Lead regulatory inspections, licensing activities, audit readiness efforts, and responses to regulatory inquiries.