Sr. Manager, Performance Management - CRM

AutoTrader.ca • Toronto, ON

4d

About The Position

This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales.

The successful candidate will lead and develop a team of Performance Managers, supporting dealerships in achieving and exceeding their business goals. This role is key in driving effective CRM strategies, optimizing sales processes, and delivering a high-quality customer experience.

Requirements

• Strong experience in team leadership and talent development
• Solid understanding of sales processes and CRM environments
• Results-oriented mindset with strong analytical skills
• Excellent communication and coaching abilities
• Ability to build relationships and collaborate across teams
• Proactive, structured, and solution-focused approach

Nice To Haves

• Experience in the automotive industry or working with dealerships is a strong asset
• Leadership and team development
• Customer-centric mindset
• Performance management
• Strategic thinking and problem-solving
• Influence and collaboration

Responsibilities

• Lead, coach, and develop a team of Performance Managers to drive strong individual and team performance
• Maintain a hands-on leadership approach through regular coaching, mentoring, and sharing of best practices
• Define and track key performance indicators (KPIs) to guide decision-making and improve results
• Support dealerships in adopting and maximizing CRM strategies and tools
• Identify opportunities to improve sales processes and implement practical, results-driven solutions
• Work cross-functionally with teams such as Sales, Customer Success, and Product to ensure alignment and impact
• Partner with key clients to address complex challenges and provide tailored recommendations
• Ensure high-quality execution from the team and a strong overall customer experience
• Promote a culture of accountability, continuous improvement, and performance
• Drive client retention by developing and executing strategies to identify, manage, and recover at-risk accounts.

Benefits

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning with 3% matching Pension
• Competitive salary
• Sales plan (OTE)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed