Sr. Manager, Patient Registration

Sarasota Memorial Health Care System•Sarasota, FL

10d•Hybrid

About The Position

This leader has operational accountability and oversight and manages the daily activities of Patient Access Front End operations. In this role, the leader sets the tone and models positive leadership behavior while ensuring teamwork tasks, projects, and responsibilities are completed successfully in support of departmental and organizational goals. The ideal candidate will be able to travel locally between offsite locations and have experience overseeing multiple departments within Patient Access. Areas of Registration oversite may include Emergency Department, Outpatient Services, Cardiac Cath, Surgery, and related areas. Preference will be given to candidates with affiliations or certifications through HFMA and/or NAHAM. Strong EPIC experience is highly preferred, specifically with EPIC Prelude, Cadance and MyChart.

Requirements

Require a Bachelor degree in business or related field.
Require Certified Healthcare Access Manager (CHAM) certification from the National Association of Healthcare Access Management (NAHAM).
Require seven (7) years of experience in Registration, billing, insurance verification/authorization, patient scheduling, or patient financial assistance.
Require five (5) years of prior management experience.

Nice To Haves

Master's degree preferred.
Affiliations or certifications through HFMA and/or NAHAM.
Strong EPIC experience is highly preferred, specifically with EPIC Prelude, Cadance and MyChart.
Seven (7) years of experience with computers using information systems including scheduling, registration, medical necessity, insurance eligibility/benefits, and other software and application used in the Revenue Cycle division.
Demonstrated knowledge of International Classification Determination Tenth Revision (ICD-10) coding and Current Procedural Terminology (CPT).
Demonstrated knowledge of Medicare Nation Coverage Determination (NCD) and Local Coverage Determination (LCD) protocols for medical necessity/Advanced Beneficiary Notice.
Strong knowledge of insurance rules and regulations including Medicare, Medicaid, Managed Care, and Commercial Insurance.
Demonstrated ability in establishing and maintaining effective working relationships.
Demonstrated ability to analyze problems and consistently follow through to solution.
Demonstrated ability to take initiative and exercise independent judgment, decision-making, and problem solving expertise.
Demonstrated effective oral and written communication skills at all levels.
Demonstrated leadership skills and understanding of group processes, teamwork, and cost center based management.

Responsibilities

Manages the daily activities of Patient Access Front End operations.
Sets the tone and models positive leadership behavior.
Ensures teamwork tasks, projects, and responsibilities are completed successfully in support of departmental and organizational goals.
Oversees multiple departments within Patient Access.
Areas of Registration oversight may include Emergency Department, Outpatient Services, Cardiac Cath, Surgery, and related areas.

Benefits

Competitive salary
Comprehensive benefits package
Eligibility for an annual performance-based incentive bonus
Paid Time Off (start earning PTO on day one of employment)
Tuition Reimbursement
Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees
Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars
Life Insurance
Disability Insurance
Retirement Savings Plan: 403b
Discounted Child Care & Before and After School Program and Summer Camp!
Bereavement Leave
Free Parking
On Campus Dining w/ a 10% discount
Credit Union w/ teller machines on campus
Direct Deposit
Free Wellness Screening
Free confidential counseling services
Employee Discount Programs
Recognition Programs
Referral Programs
Relocation assistance available for qualified candidates