Sr. Manager, Operations Multi-Store

Macy's•Abington Township, PA

1d•$94,605 - $157,815•Onsite

About The Position

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview The Senior Manager, Operations Dual-Store (SMODS) will lead, manage, and inspire a diverse team across multiple units, balancing creativity with commerce to execute store success and establish Bloomingdale’s as a local leader in their locations. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward, dreaming big to deliver bold and innovative strategies and solidify the legacy and reliability of Bloomingdale’s in your locations. The SMODS focuses on delivering sales/EBIT through execution and support of corporate and store initiatives through the building and cultivation of a motivated, skilled, and equipped operations team to make things happen. Your focus is to develop and implement processes to drive sales, fulfillment execution, manage expenses, and maximize Earnings Before Income/Taxes (EBIT) improvement, leveraging the Central Operations, Regional Area, and in-store leadership partners, all while ensuring the customer is first, always. The SMODS builds together with their team by creating a clean, neat, and easy to shop environment, managing inventory shortage in collaboration with the Asset Protection team, adhering to Loss Prevention standards and ensuring support of workload completion. You will lead the Store Operations team, developing functional initiatives and ensuring store results in partnership with peers and the Store Operations/Asset Protection Leader to ensure your stores’ and Bloomindale’s reputation.

Requirements

Bachelor's Degree from a 4-year college or university and 5+ years direct experience
Excellent written and verbal communication
Ability to read, write, and interpret instructional documents
Microsoft Excel proficiency
Superior organizational and time management skills
Must be able to multi-task in a fast-paced environment
Must possess a strong sense of urgency

Responsibilities

Develop and retain executive operations/support professionals, representative of the brand and diversity to maximize performance.
Manage operations functions in store by partnering with support executives driving sales, standards, service, and execution.
Deliver operations metrics in store. Metrics include Expense, Shortage, EBIT, Productivity, Hours Utilization Report (HUR), fulfillment compliance.
Coordinate onboarding/training for operations/support executives/supervisors in partnership with central Subject Matter Experts (BSM’s).
Strategic partnerships with General Manager to drive profitability.
Drive business opportunities through strategic placement and development of support talent.
Develop and retain fulfillment team achieving results of 93%+ (IFR, ROT, ship speed).
Achieve Net Promoter Score (NPS) goal.
Drive HUR compliance for store.
Drive service and achieve success as measured by the NPS.
Monitor staffing comments on NPS and with staffing team address issues/opportunities.
Address facility/housekeeping issues in partnership with TAMO, Visual Merchandise Managers and Asset.
Review NPS on “Clean, Neat, Easy to Shop” to address general store presentation Achieve EBIT Plan.
Partner with Central to develop/deliver in store seasonal shortage reduction strategies.
Ensure 100% compliance with all Bloomingdale’s audit and merchandise security standards.
Analyze the store P & L monthly and execute strategies to exceed plan.
Achieve 90% or better markdown compliance, Return to Vendor (RTV) and job out completion for store.
Drive sales volume through team focus and strategic management of people and resources.
Organize/maintain back of house areas to support presentation standards/floor replenishment. Partner with Visual Merchandise Manager (VMM), operations/support team, and in store leadership team to execute merchandising strategies.
Work in store within store leadership team to drive Big Days through execution of central strategies.
Ensure Fed Ticket compliance, Shoe Audit, HUR, and Loyalty participation to maximize sales.
Achieve fulfillment fill rates and ship on time standards for store.
Achieve HUR standards and work with the central Staffing Team on executing strategies.
Manage expense to financial plan by monitoring expense trends in store.
Work in partnership with Central, RAMO and General Manager on accurate sales/expense forecasting.
Work with Central to execute strategies to achieve expense rate for store.
Achieve all productivity metrics.