Sr. Associate, Store Operations

Total Wine & More • SSC - MD, MD

1d • $70,470 - $114,400 • Onsite

About The Position

Total Wine & More is seeking a Sr. Associate, Store Operations to support key initiatives that drive operational excellence across our stores. In this role, you will manage operational projects, inventory systems, and support company-wide initiatives that impact store operations. You will partner closely with cross-functional teams to enhance store performance, improve operational processes, and leverage technology solutions that increase efficiency and reliability. Acting as a key liaison between the Field/Stores and the Store Support Center, you will help ensure operational programs are implemented effectively and that store teams have the tools and support needed for success. This role will report to the Sr. Manager, Store Operations.

Requirements

• High School Diploma or equivalent required
• 1-4 years retail management experience, or previous operational support or customer success role
• Solutions-oriented mindset with a passion for customer success, data, technology, and systems.
• Intermediate or advanced proficiency in Microsoft Applications such as Excel (Text, Logic, Formulas, Pivot Tables, Charts), PowerPoint, Teams, and Word.
• Experience with Business Intelligence tools such as Agilence, Atlassian, Power BI, PowerPivot, and Reflexis.

Nice To Haves

• Bachelor's Degree preferred or equivalent years of experience

Responsibilities

• Build relationships with Total Wine & More store team members, field leaders, and business partners to ensure successful store execution of projects.
• Understand store team member pain points and escalate issues to SSC partners to develop resolutions and prevent in store customer service issues.
• Coordinate rollouts, training, operational policy updates, and communications of multiple programs and Store Operations enhancements.
• Promote and coach stores on operational policies, procedures, and best practices regarding use of store technology and systems.
• Develop reporting and analyze data to improve operations and maximize the value of Total Wine technology investments.
• Visit stores to ensure successful store execution.

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED