Sr. Manager, Operations Governance, FPDS
About The Position
Capital One's Finance Product and Data Solutions (FPDS) organization operates an established Operations Governance team embedded within the FPDS Product organization. FPDS Product manages a portfolio of products and data pipelines that support Capital One's broader Finance organization and the enterprise at large—products that are transforming the way we do business and who support fundamental, business-critical capabilities. This role is an opportunity to join and elevate our FPDS data operations, driving end-to-end operational governance, financial controls, and system reliability across our existing ecosystem. With this in mind, we are looking for innovative, bold leaders that take ownership in driving outcomes while influencing and collaborating with a diverse group of stakeholders with varying perspectives and priorities.
Requirements
- Bachelor’s Degree or Military experience
- At least 7 Years Project Management experience OR Product Management experience or a combination
Nice To Haves
- Masters or MBA degree
- 10+ years of Project Management experience
- PMP, Lean, Agile or Six Sigma certification
- Strong communication and collaboration skills
- Strong problem solving and influencing skills
Responsibilities
- Oversee 24/7 data monitoring and SLA compliance across core pipelines; lead daily standups, manage stakeholder communications via Slack, and maintain high-priority tracking for LRM/HPU datasets during critical month-end windows.
- Drive monthly General Ledger reconciliation processes, direct deep-dive variance reviews, approve summary artifacts for DDRO sign-offs, and ensure strict audit compliance.
- Manage operational incident triage, handle partner escalations, track resolutions, and collaborate weekly with engineering leads to prioritize pipeline fixes and prevent recurring defects.
- Direct annual control reviews in Fuse, manage automated Data Quality thresholds alongside Data Stewards, and ensure quarterly maintenance of active Data Provisioning Agreements (DPAs).
- Modernize existing operational frameworks by bridging continuous improvement efforts with core customer success objectives, establishing robust measurement frameworks to evaluate operational effectiveness.
- Manage and lead a high-performing team of associates while continually identifying opportunities for process enhancement.
Benefits
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
