Principal Associate, Operations Governance, FPDS
About The Position
Capital One's Finance Product and Data Solutions (FPDS) organization operates an established Operations Governance team embedded within the FPDS Product organization. FPDS Product manages a portfolio of products and data pipelines that support Capital One's broader Finance organization and the enterprise at large—products that are transforming the way we do business and that support fundamental, business-critical capabilities. This role is an opportunity to join and elevate our FPDS data operations, driving end-to-end operational governance, financial controls, and system reliability across our existing ecosystem. With this in mind, we are looking for innovative, bold individual contributors who take ownership in driving outcomes while influencing and collaborating with a diverse group of stakeholders with varying perspectives and priorities.
Requirements
- Bachelor’s Degree or Military experience
- At least 3 years of experience in Project Management OR Process Management OR Program Management Or a combination
Nice To Haves
- Masters or MBA degree
- 5+ years of Project Management experience
- PMP (Project Management Professional Certification), Lean, Agile or Six Sigma certification
- Strong communication and collaboration skills
- Strong problem solving and influencing skills
- Work experience achieving results with complex projects
Responsibilities
- Oversee 24/7 data monitoring and SLA compliance across core pipelines; participate in daily standups, manage stakeholder communications via Slack, and maintain high-priority tracking for LRM/HPU datasets during critical month-end windows.
- Drive monthly General Ledger reconciliation processes, conduct deep-dive variance reviews, prepare summary artifacts for DDRO sign-offs, and ensure strict audit compliance.
- Manage operational incident triage, handle partner escalations, track resolutions, and collaborate weekly with engineering leads to prioritize pipeline fixes and prevent recurring defects.
- Support annual control reviews in Fuse, monitor automated Data Quality thresholds alongside Data Stewards, and ensure quarterly maintenance of active Data Provisioning Agreements (DPAs).
- Modernize existing operational frameworks by bridging continuous improvement efforts with core customer success objectives, establishing robust measurement frameworks to evaluate operational effectiveness.
Benefits
- This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
