Sr Manager of Quality and Operational Transformation Initiatives

Carecor Health Services Ltd.•Mississauga, ON

About The Position

The Sr Manager of Quality and Operational Transformation Initiatives will lead national and provincial quality evaluations, design and implement quality and risk management frameworks, and develop Standard Operating Procedures (SOPs) aligned with regulations and best practices. This role involves conducting operational audits, managing contracts, and supporting the documentation and investigation of quality events. The position also serves as the primary Project Manager for divisional initiatives, applying Lean, Six Sigma, or PDSA methodologies to optimize operations, reduce waste, and improve client satisfaction. Key responsibilities include analyzing incident reporting trends, translating KPI trends into actionable plans, preparing executive-level presentations, and acting as a divisional subject matter expert for training and education on regulatory changes and best practices. The role also coordinates a mobile SWAT function for enterprise process excellence, owns data quality and performance insight, and drives sustainable change through continuous improvement.

Requirements

Completion of a bachelor’s degree in business or a health-related discipline.
Solid knowledge of the principles, practices and methods of business development, operations, service delivery, financial management and control, program development, implementation and evaluation, and human resources practices.
Minimum of 5 years of progressive healthcare experience.
At least 2 years in a dedicated leadership role focused on Quality Improvement.
Active certification in Lean, Six Sigma (Green or Black Belt), or PDSA methodologies.
Demonstrated ability to eliminate process waste and optimize clinical workflows.
Proven track record leading organizations through national accreditation cycles (e.g., Accreditation Canada Qmentum) and maintaining "Required Organizational Practices" (ROPs) to ensure perpetual audit readiness.
Deep understanding of provincial Occupational Health and Safety (OHS) regulations, privacy legislation (PHIPA/FIPPA), and healthcare specific acts (e.g., Excellent Care for All Act).
High proficiency in data analysis and quality reporting tools (e.g., RL Datix, Power BI, or Tableau).
Ability to translate complex clinical data into actionable improvement strategies.
Strong working knowledge of Canadian healthcare quality frameworks and indicators, including CIHI (Canadian Institute for Health Information) benchmarks.

Nice To Haves

Professional certification in Healthcare Quality (CPHQ) or Risk Management (CRM/ARM) is highly preferred.

Responsibilities

Lead all national and provincial quality evaluations, including preparation, self-assessments, and on-site surveys to ensure audit ready status across the division.
Design, implement, and maintain the overarching Divisional Quality and Risk Management Framework to ensure consistent operational governance across all staffing units.
Develop, review, and maintain Standard Operating Procedures (SOPs) ensuring strict alignment with provincial regulations (e.g., OHSA, PHIPA), Accreditation Canada standards, and industry best practices.
Conduct regular operational audits to ensure 100% compliance with internal policies, credentialing requirements, and external regulatory bodies.
Contract analysis, management and reporting.
Collaborate with divisional leaders to support with the documentation and investigation of quality events and safety incidents using established incident management systems (e.g., RL6) and quality reporting tools.
Partner with divisional leadership to analyze incident reporting trends and provide data-driven insights that inform the implementation of best practices and proactive risk-mitigation strategies across the business.
Act as the primary Project Manager for divisional initiatives, such as call center mergers, system integrations, or the launch of new service lines.
Identify and eliminate waste (e.g., redundancies, bottlenecks) by applying Lean, Six Sigma, or PDSA methodologies to optimize operations and client satisfaction.
Implement workflows that reduce time-to-fill and administrative redundancy while maintaining high quality vetting standards.
Provide oversight of clinical and staffing contracts, proactively flagging required changes such as rate increases, service level updates, or key milestone dates.
Liaise between different businesses and functions in the division to analyze, find and create operational efficiencies.
Report on and present operational analysis and recommendations to the Managing Director as required.
Collaborate with divisional leaders to translate KPI trends into actionable improvement plans, ensuring accountability and measurable performance improvement.
Lead cross functional discussions with leaders to analyze KPI and trend data and drive timely, evidence-based action plans.
Prepare reports and executive-level presentations summarizing quality trends, audit findings, and project milestones for multidisciplinary leadership teams.
Analyze trends from employee satisfaction programs to develop strategic action plans that improve the employee experience and the retention of staff.
Act as the divisional subject matter expert to translate complex regulatory changes, audit findings, or industry best practices into practical educational tools, workshops, and standardized manuals.
Collaborate with division leads to proactively identify operational gaps across the division to design and lead targeted re-education initiatives and skills gap training to ensure compliancy.
Coordinates a mobile SWAT function delivering enterprise process excellence, deploying across business units to diagnose operational issues, lead process mapping, and design scalable, future‑state improvements.
Serve as the primary driver of organizing, day to day execution, analysis, and reporting, with others contributing support as needed.
Own data quality and performance insight, identifying root causes of data integrity issues, establishing controls and standards, and ensuring reliable, decision‑ready data across operations.
Direct the development and standardization of reporting, ensuring accuracy, consistency, and alignment with operational and executive decision‑making needs.
Drive sustainable change and continuous improvement, partnering with operations, quality, risk, and leadership to embed improved processes, data practices, and reporting into day‑to‑day operations.