Director, Operational Transformation

Royal Bank of Canada • Raleigh, NC

2d • Onsite

About The Position

Execute approved operational transformation initiatives to drive efficiency, scalability, and innovation across RBC Bank. This role focuses exclusively on delivering tangible results through disciplined project implementation, leveraging process reengineering, technology enablement, and change adoption tactics.

Requirements

• 10+ years in operations, process improvement, or transformation roles within financial services or a similarly regulated industry.
• Proven leadership in end-to-end transformation initiatives, including process reengineering, automation, and change management.
• Demonstrated success in driving cost reduction, efficiency gains, and client experience improvements through operational changes.
• Experience with Lean/Six Sigma, RPA, or digital transformation methodologies.
• Track record of collaborating with cross-functional teams (e.g., Technology, Compliance, Front-Line) to deliver results.
• BA or equivalent work experience.

Nice To Haves

• Familiarity with RBC systems/processes (if applicable, though not mandatory for external candidates).
• Certifications in process excellence (e.g., Black Belt, Lean Practitioner) or change management (e.g., Prosci).
• Experience in agile methodologies or scrum frameworks.
• Graduate or post-graduate or professional designations ex. MBA, CA, CFA, PMP
• MBA preferred

Responsibilities

• Lead end-to-end execution of transformation projects defined by senior leadership (e.g., VP, Operations Excellence).
• Implement automation initiatives and process improvements within established frameworks.
• Manage project timelines, budgets, and resource allocation to ensure on-time delivery.
• Execute process reengineering plans (developed by others) to eliminate inefficiencies.
• Oversee automation deployments and enforce governance for process documentation.
• Monitor continuous improvement activities post-implementation.
• Support employee training and resistance management for new processes/tools.
• Track post-implementation performance metrics to ensure adoption success.
• Ensure executed initiatives adhere to regulatory requirements and risk mitigation protocols.
• Address compliance gaps during implementation phases.
• Track and report KPIs (e.g., cost savings, efficiency gains) for assigned projects.
• Provide insights to leadership on execution challenges and lessons learned.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Director