Sr. Manager of Enablement

Honeydew

8d•Remote

About The Position

Every day, people go without care for treatable conditions because the system around them is too slow, too fragmented, or too hard to navigate. Honeydew exists to close that gap — building the clinical infrastructure that lets great providers reach patients quickly and reliably, wherever they are. We've already helped more than 40,000 patients get care, we're growing 5x year over year and we are just getting started. We're scaling fast, and the infrastructure behind how our Care Coordination team learns, ramps, and maintains quality needs to scale. We need a builder to own the architecture of learning and quality at Honeydew from the ground up — someone who can turn ad hoc onboarding and reactive QA into a system that scales to 60,000+ patients and beyond.

Requirements

5+ years in learning & development, quality assurance, or workforce performance leadership.
Demonstrated experience building structured programs from the ground up.
Experience leading or designing QA frameworks with measurable KPIs, and tying training programs to performance outcomes.
Experience leading managers or senior ICs.
Strong data fluency and comfort building or interpreting performance dashboards.

Nice To Haves

Deep understanding of compliance, documentation standards, and regulatory risk in healthcare
Healthcare operations, telehealth, or multi-state healthcare experience
Background in adult learning theory or instructional design
Experience partnering with product teams to build in-house solutions
Lean, Six Sigma, or process improvement training
Experience building certification or competency-based progression programs
Exposure to AI-driven learning tools or knowledge systems
Experience scaling teams in high-growth startups, including call center or support teams

Responsibilities

Design and scale a structured onboarding academy and ongoing skill-development curriculum — shifting from time-based training to competency-based progression.
Build and own a QA framework with clear KPIs, closing the loop so audit findings become fast, targeted coaching rather than delayed scorecards.
Partner with Care Coordination leadership to surface frontline feedback and training needs, and with Product/Engineering to keep training current as workflows change.
Build the systems and dashboards that let leadership catch quality and performance issues proactively, not after the fact.