Sr Manager of Customer Supply Chain Solutions
About The Position
At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together. The Senior Manager, Customer Supply Chain Solutions leads the design of customer-centric supply chain strategies that enhance service, efficiency, and long-term value. This role serves as the key link between customers and CJ Schwan’s Global Supply Chain, translating external needs into scalable internal solutions. The position defines strategy, frameworks, and governance, while execution is driven across Customer Service, Planning, and Operations.
Requirements
- Bachelor’s degree in Supply Chain, Engineering, Business, or related field (MBA preferred)
- 8+ years of progressive experience in supply chain, planning, logistics, or customer solutions (CPG or retail preferred)
- Strong end-to-end supply chain knowledge (demand, supply, and fulfillment)
- Experience collaborating with customer supply chain teams
- Proven ability to lead cross-functional initiatives without direct authority
- Familiarity with replenishment models (e.g., VMI, CPFR)
- Strong analytical, financial, and problem-solving skills
- Excellent communication and stakeholder management, including executive-level interaction
Nice To Haves
- MBA preferred
Responsibilities
- Design and implement tailored supply chain solutions that improve service, responsiveness, and cost efficiency
- Build strong partnerships with customer supply chain and logistics teams
- Analyze end-to-end product flow and recommend improvements that drive mutual value
- Define optimal order parameters (lead times, cadence, minimums, case packs)
- Develop efficient replenishment programs (e.g., VMI, collaborative planning, direct-ship)
- Improve stability and quality of customer demand signals and ensure alignment to terms of sale
- Establish shared KPIs (OTIF, fill rate, inventory turns, forecast accuracy)
- Develop customer scorecards and drive transparency and accountability
- Lead root cause analysis to identify and resolve service gaps
- Partner with Sales and align internal teams prior to customer engagement
- Collaborate across Planning, Logistics, Customer Service, and COE teams to ensure scalable solutions
- Represent Supply Chain in customer-facing engagements and business reviews
- Develop frameworks, standards, and playbooks for customer supply chain engagement
- Establish governance models to drive alignment and decision-making
- Translate customer needs into scalable processes, tools, and system improvements
- Help build and scale the Customer Supply Chain Solutions capability
- Lead through influence in a matrixed organization
- Promote strategic, customer-focused supply chain thinking across teams
Benefits
- Comprehensive health benefits
- Time off programs
- Retirement and financial offerings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
