Sr. Manager, Customer Supply Chain

Lactalis US Yogurt, Inc.•Londonderry, NH

just now•Hybrid

About The Position

The Senior Manager, Customer Supply Chain will serve as the primary supply chain liaison between yogurt customers. This role is responsible for ensuring service excellence and managing and strengthening senior-level supply chain relationships with assigned customers. The Senior Manager will collaborate with Lactalis commercial and supply chain teams to enhance approaches and offerings, providing input from a customer perspective to inform new customer-supply chain-related policies, efficiency programs, and capabilities. This role will shape the strategy and define the roadmap for engaging strategically with yogurt customers on supply chain topics, and influence the internal supply chain consolidation roadmap with consideration of customer implications. Responsibilities also include defining metrics to measure the value of customer supply chain programs delivered to the yogurt team and customers. The initial objective is to ensure service excellence and implement scorecards and tracking mechanisms to meet integration, efficiency programs, and policy goals. The Senior Manager, Customer Supply Chain will report to the Director, Customer Service.

Requirements

Bachelor's degree in Business Administration required, Supply Chain Management or relevant field is preferred.
5+ years of Supply Chain experience is a plus.
At least 2 years in customer service or sales supporting a major customer.
Consumer Package Goods experience, Food Industry experience preferred.
Experience across multiple disciplines, preferably in logistics and/or sales.
Experience leading cost reduction and efficiency improvement initiatives.
Demonstrated strengths in critical thinking, problem solving, issue resolution, and continuous improvement
Supply Chain Expertise
Customer-Focused Operations
Strategic & Scenario Planning
Project & Program Management
Data & Analytics / Technology Proficiency
Continuous Improvement

Nice To Haves

Supply Chain Management or relevant field is preferred.
5+ years of Supply Chain experience is a plus.
Consumer Package Goods experience, Food Industry experience preferred.

Responsibilities

Lead and coach team ensuring order to delivery excellence with customers
Enable policy compliance.
Identify and influence customers on operational efficiency, i.e. Ti-Hi (tier/height) and Order Patterns.
Lead process changes on service, communication, and capability improvements.
Build partnerships with customer’s senior supply chain management.
Engage in Joint Business Plan (JBP), lead routine Supply Chain Partnership customer meetings, publications and annual planning.
Build and publish customer scorecards.
Identify areas of Key Performance Indicator (KPI) improvement, lead influence conversations with customers to reduce costs, execute programs, i.e. On Time in Full (OTIF), Customer Pick-up (CPU) and Fines & Fees.
Act as an Internal Supply Chain customer liaison, providing operational and strategic influence to optimize service, supply chain current, and future capabilities.
Own Network Consolidation as primary voice-of-customer lead, including internal analysis, design, build, test, and launch.
Lead strategic voice-of-customer driving definition, refinement, and launch of efficiency programs and opportunities.
Influence enhanced definition and execution of policy governance.
Represent and guide customer focus on Lactalis priorities: i.e. Waste, Transportation/CPU, Warehouse efficiency.
Identify cost to serve root causes and develop action plans for overall cost optimization.
Support and lead where defined enhanced internal customer value tracking, reporting and communication.
Responsible for the overall direction, coordination, and evaluation of Customer Supply Chain team in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.