Sr. Manager - Network

MFS • Boston, MA

2d • Hybrid

About The Position

The Network Sr. Manager is a senior technical and people leader accountable for the reliability, security, and evolution of enterprise network services. This role leads service strategy and serves as an escalation point, balancing hands-on technical depth with ownership of standards, roadmaps, and measurable outcomes for a team of network engineers. Working closely with infrastructure, information security, and business stakeholders, the Network Sr. Manager drives architecture-aligned solutions, operational resilience, and continuous improvement through automation, capacity planning, and proactive risk management.

The position leads the day-to-day operational health of MFS network services, develops and retains a high-performing team, and directs the implementation and lifecycle management of network solutions. It also advances modernization, automation, technical debt reduction, operational efficiency, and controls while communicating plans, status, risks, and tradeoffs to IT and business leadership. The role leads complex initiatives and helps coordinate timely decisions, communications, and service restoration during major incidents.

Requirements

• Bachelor’s degree or equivalent experience in a related technical field.
• 8–12+ years of related Information Technology experience, with a combined focus in areas such as LAN/WAN and remote office operations; Cisco routers and switches; network management and load-balancing platforms; network patching, cross-connect best practices, and inventory control; or designing and building large data center networks.
• Experience mitigating network security issues and assisting other technical teams with security issues.
• Demonstrated experience leading and developing technical staff, including coaching, mentoring, and performance management, and driving outcomes in a 24/7 environment.
• Strong expertise in several relevant areas, including enterprise networking; routing and switching; data center networking; WAN and Internet connectivity; BGP, OSPF, and IPSEC; firewalls, IDS/IPS, SASE, or Zero Trust architecture; cloud networking, automation, network monitoring, or observability; and wireless networking, voice, or video technologies.
• Ability to interact, communicate, build relationships, and negotiate effectively with team members and senior management when responding to technical challenges.
• Strong problem-solving skills and ability to work effectively under pressure in a 24/7 environment.
• Must be currently authorized to work in the United States on a full-time basis; the position is not eligible for sponsorship.

Nice To Haves

• Bachelor’s degree or higher.
• Cisco, Aruba, Riverbed, Palo Alto, or Infoblox training or certifications.

Responsibilities

• Serve as an escalation point for the day-to-day operational health of MFS network services, including service reliability, incident and problem management, run practices, and operational metrics.
• Develop and retain a high-performing team of network engineers through coaching, goal setting, performance management, and career development, while fostering an inclusive and collaborative culture.
• Lead implementation and lifecycle management of network solutions aligned with enterprise architecture, security controls, resilience requirements, and business needs.
• Partner with stakeholders to develop and execute a network services roadmap, including modernization, automation, and technical debt reduction initiatives, and ensure delivery across scope, timeline, and quality.
• Drive engineering discipline through capacity planning, performance tuning, operational metrics, and proactive risk identification and mitigation; maintain appropriate documentation and controls.
• Identify and implement technology and automation opportunities to improve efficiency, reduce manual processes, and improve observability and monitoring.
• Ensure compliance with MFS Information Security controls, procedures, and standards; partner with Security and Audit stakeholders to address findings and maintain a strong controls environment.
• Translate broad objectives into actionable plans, establish prioritization and execution governance, and communicate status, risks, and tradeoffs to IT and business leadership.
• Lead complex initiatives and serve as an escalation point during major incidents, supporting timely decisions, stakeholder communication, and service restoration.

Benefits

• Competitive incentive bonus based on individual and company performance.
• MFS contribution equal to 15% of base salary to a retirement account separate from the company-sponsored 401(k).
• Education assistance of $100 monthly, up to a $10,000 lifetime maximum, paid directly to the loan provider.
• Tuition reimbursement up to $8,000 annually.
• Access to discounted tutors and college coaches.
• Generous time off and fully paid leaves, including 20 weeks for maternity leave and 12 weeks for parental and caregiver leaves.
• Choice of medical and dental plans and an employer contribution to a Health Savings Account.
• Tax-deferred commuter benefits and medical and dependent-care flexible spending accounts.
• Wellness programs, including wellness webinars, an employee assistance program focused on mental health, a subsidized fitness benefit through Wellhub, and access to well-being apps.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior