Sr. Manager, Monitoring & Observability - PVH Corp.

PVH•Bridgewater, NJ

About The Position

The Sr. Manager, Monitoring & Observability will play a key role in the engineering and management of monitoring & observability capabilities across PVH IT landscape and automated remediation solutions. They will work with business partners to understand requirements to provide robust solutions. This position is global in scope and requires a customer service focus. The Sr. Manager is responsible for enterprise monitoring & observability engineering capabilities which includes planning, installation, maintenance, configuration, performance tuning, recommendations, documentation, and supporting the Enterprise Monitoring & Observability software/hardware. This role will provide technical direction with the design, process improvements, planning, operation, service, maintenance, evaluation and testing in a multi-user information systems environment. The Sr. Manager duties include: systems/utility/vulnerability monitoring & observability, software/hardware evaluation, recommends/evaluates system hardware and software service packs, release levels, configurations etc., evaluates log reports and makes/completes recommendations based on these reports, technical staff training, technical software/hardware documentation and day-to-day direction and assistance of the enterprise IT monitoring capabilities, including application, infrastructure, Layer 3 networking, virtualization, Storage, systems administration for On-Prem, Cloud and Hybrid platform support. Their duties also include leading Enterprise Monitoring & Observability standards, implementing proactive management mechanisms/systems/policy and procedures. This role would provide recommendations to executives on system evaluations/testing and report findings. This role will also have experience developing and deploying modern fault/performance/capacity alarm management systems and work with event correlation platforms for large organizations.

Requirements

Eight to ten years of experience in design and implementation of global, multi-platform enterprise monitoring & observability solutions
Strong knowledge of Linux and Windows Server operating systems
Proven understanding of scripting languages (Python, JavaScript, PowerShell, etc.) to automate tasks and analyze data
Proficiency in REST API and JSON usage as well as Web services
Understanding of commercial and open source monitoring & observability tools such as SCOM, APM tools, log management tools and Manager of Managers (MoM)
Experience with SQL, ability to write SQL queries to efficiently extract data from relational databases
In-depth knowledge of Architecture, technical solutions, and project management methodologies.
Bachelor’s degree in Computer Science, Enterprise Architecture, Information Systems, or related field is required.
Ability to use logs to solve complex issues
Ability to interact effectively at all levels of the organization; Strong customer, quality, and results orientation
Ability to articulate complex ideas, display exceptional written and verbal communications, and possess excellent presentation skills
Strong interpersonal skills to support management and problem-solving functions of this role
Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines in high pressure scenarios
Comfortable with ambiguity and facilitating discussions to explore the best possible solutions
Ability to work independently as well as collaborate with a team
Flexibility to work with global teams during their respective time zone
Prolonged periods sitting at a desk and working on a computer.

Responsibilities

Plan, engineer and implement robust and cost-effective IT monitoring & observability capabilities, using new technologies.
In coordination with business partners, design, engineer and deliver technology solutions across all production and pre-production environments.
Identify areas where existing capabilities and processes require change and where new ones need to be developed to meet future business demands
Generate, assess and improve alerting with a focus on proactive alerting and self-healing.
Build service management & event correlation to transition from isolated alerts to predictive service impact analysis.
Partner with operations teams including strategic partners to design and implement integrations among various processes and tools, which will include detailed rules and procedures for identifying and resolving incidents related to the area of responsibility
Drive a high standard of quality and consistency across the monitoring environment by maintaining and improving the standards within the team and by supporting good practice
Develop and maintain technical documentation as it relates to monitoring & observability configuration, mapping, processes and service records
Conduct research on monitoring & observability products, services and standards to remain abreast of developments in the monitoring and enterprise tools space

Benefits

Competitive pay, bonus programs, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
An above-market 401(k) contribution to help our eligible associates save for retirement.
Generous company-paid holidays, paid time off, hybrid working arrangements, volunteer opportunities, seasonal hours, and flexible work schedules.
A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.
Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
Receive support for continued education including tuition reimbursement.
Shop at our company outlets and e-commerce sites at a discount.

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