About The Position

The Sr. Manager Marketplace New Business Development - Sales Operations designs, builds, and optimizes the operating system, processes, and infrastructure that enable the Marketplace New Business Development team to acquire high-quality sellers at scale. This role owns the sales operating model, seller prioritization and qualification frameworks, lead routing, pipeline governance, revenue intelligence strategy, and the tools and workflows that improve seller acquisition productivity, pipeline quality, and operational scalability.

Requirements

  • Four-year degree or equivalent experience required.
  • 5+ years of experience in revenue operations, sales operations, revenue intelligence, strategy, consulting, marketplace growth, business operations, or a related field.
  • Demonstrated experience designing and improving sales processes, operating models, pipeline governance, lead-management workflows, or seller/customer acquisition systems.
  • Strong analytical and problem-solving skills, with experience building prioritization, scoring, qualification, or valuation approaches using multiple data sources.
  • Experience with CRM platforms, workflow configuration, reporting, and sales productivity tools required; Salesforce Sales Cloud experience preferred.
  • Strong cross-functional leadership and change-management skills are also required.

Nice To Haves

  • Salesforce Sales Cloud experience preferred.

Responsibilities

  • Design and continuously improve the sales operating model, end-to-end processes, workflows, policies, and governance that support Marketplace new business development.
  • Own CRM and workflow configuration, including pipeline stages, exit criteria, lead routing, account assignment rules, and operating standards that create consistent execution across the team.
  • Develop seller prioritization models, lead-scoring methodologies, valuation frameworks, and opportunity qualification criteria to focus teams on the highest-quality growth opportunities.
  • Define lead-source strategy and effectiveness measurement, using performance data to improve sourcing mix, seller quality, conversion, and speed to first touch.
  • Lead revenue intelligence strategy and sourcing processes, translating business priorities into scalable prospecting, qualification, and pipeline-management approaches.
  • Build and maintain sales playbooks, cadence standards, productivity tools, and operational reporting that help the New Business Development team execute efficiently and consistently.
  • Partner cross-functionally with New Business Development, category, product, technology, analytics, and operations teams to implement tools, drive system adoption, and improve ways of working.
  • Use performance feedback to continuously refine processes, models, workflows, and policies as the Marketplace business scales.

Benefits

  • Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
  • 401(k)
  • employee discount
  • short term disability
  • long term disability
  • paid sick leave
  • paid national holidays
  • paid vacation
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