Sr. Manager, Market Management

the LEGO Group • Boston, MA

1d • $134,750 - $202,126 • Hybrid

About The Position

Ready to be the operational engine behind one of the LEGO Group's biggest markets? As the Sr. Manager, Market Management, you'll steer the US Customer Planning process, partner with leaders across the business, and turn complex challenges into smart, strategic solutions. If you love connecting the dots, delivering results, and helping a beloved brand show up at its best for retailers and fans alike — this one's for you! US Market Operations is responsible for short-term forecasting and operational execution of the LEGO Group’s US business. We are a customer-focused organization – the team that collaborates with internal functions and external customers to deliver BU priorities and customer goals. The Sr Manager, Market Management ensures holistic operational planning and management of the US business. The person in this role is responsible for surfacing operational issues that may prevent successful delivery of US KPIs, and lead the business to resolution.

Requirements

• Extensive experience in key account management, demand planning, customer planning, or data analytics
• Broad end-to-end experience and knowledge across Operations, Sales, Supply Chain, and Marketing
• Followership among peers and senior leadership; strong influencer at all levels
• Strong cross-functional collaboration skills
• Skilled in conflict management, with the ability to independently solve problems and make sound decisions.
• Ability to effectively navigate ambiguity to deliver results
• Demonstrated ability to proactively interpret data, identify trends and challenge the status quo

Nice To Haves

• Proficient in Excel and experienced in developing impactful data visualizations and dashboards
• Bachelor’s degree or equivalent working experience in a business-related field

Responsibilities

• Drives on-time delivery of US Customer Planning deliverables
• Organizes, communicates, and coordinates delivery of Customer Planning key dates for the US Business Unit (BU)
• Collaborates across functions to ensure timely delivery of inputs required for planning and execution
• Develops new planning checkpoints to support evolving commercial strategies
• Anticipates operational challenges that may prevent successful delivery of US KPIs; alerts cross-functional teams to the issues and recommends solutions to proactively resolve
• Leads US Collaborative Customer Planning (CCP) process
• Sets and communicates monthly CCP direction, approach, and objectives
• Coordinates pre-submission rollup / accuracy check
• Identifies and resolves inconsistencies in planning approach, assumptions, and valuations
• Delivers monthly CCP submission and summarizes CCP results and the storyline behind cycle-over-cycle changes for leadership and cross-functional partners.
• Channels US customer insights into the Americas Demand Plan
• Represents detailed account inputs to surface new planning assumptions not considered in the Americas Demand Plan and challenge existing assumptions where US has contrary evidence
• US Demand Planning Director is responsible for bringing inputs from the short term forecast horizon
• Establishes operational strategy for locked volume
• Leads annual target setting for locked volume; aligns with US Sales Leadership Forum (SLF)
• Sets strategic direction where needed
• Supports Demand Planning Manager, Launch & Trade Promotion to resolve locked volume problems that will have a customer or market impact
• Facilitates US Visual Factory and US BU Plan Review meetings; owns meeting agenda, content, and improvements
• Provides ad hoc analysis to inform commercial and supply chain decisions (e.g. customer-level ICP and CICP plans, Retail Closing Stock, long lead time component analysis, etc.)
• Ad hoc problem solving, process improvement, and project leadership
• Assists Senior Director, US Market Operations in setting department strategy and annual objectives

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree