Sr. Manager Loyalty - ecommerce

Samsung•Plano, TX

About The Position

This role has the overall responsibility for strategic development and program management for new sellout platforms with a focus on Loyalty and Rewards programs. You will oversee the planning, execution and evaluation of key projects within eCommerce. You will be responsible for the strategic vision and blueprint development; benefits and quality management; stakeholder management; portfolio management; program, project planning including milestone management; and risk and issue management. Operationally, the Senior Manager, New Business Strategy provides and enables project prioritization, management information, financial reporting, resource planning, decision making, and recruitment.

Requirements

Bachelor’s Degree preferred
8+ years of Product, Online, Sales, or Marketing Management experience, preferably in a telecommunication or FMCG environment
Experience with team management and leadership
Sales and Financial management of significant sized business
Experience planning, organizing, and managing.
Experience with senior stakeholder communication and influencing skills
Portfolio management of significant sized business

Responsibilities

Create and ensure the successful implementation of program strategy, objectives, targets, and deliverables
Work closely with eCommerce leadership and HQ on project deliverables
Manage program reporting and prepare regular status reporting
Establish frameworks and standards for Program and Project Management.
Manage and compile Program related financial and KPI information
Oversee project costs and ensure finances are well managed
Provide and maintain a capacity planning and resource tracking service across the Program planned
Track financial reporting whilst ensuring that the program and projects adhere to the agreed budget
Ensure cross-program dependencies are managed and the dependency log is accurately maintained
Build cohesion within the team and motivate team to produce quality work
Define and embed project control and governance
Provide Project planning, Milestone management, Scope management, Resource forecasting; Financial Management; Change Management across the project portfolio
Ensure budgets are managed according to divisional requirements
Data synthesis and interpretation (assessing key change drivers)
Data forecasting (e.g., using regressions, predictive modeling)
Preparing C-level reports communicating findings in a succinct and visual manner
Communicate regularly and closely with HQ, Head of Departments and Business Managers regarding information related to products as required to ensure effective and timely support
Close partnership with RHQ to leverage portfolio learnings across countries
Closely work with Samsung’s distributors to enable achievement of targets
Works closely with corporate marketing functions (Digital, Social, PR, .com) to ensure division strategy and plans are effectively implemented and reviewed