Sr. Manager, Last Mile

The Kraft Heinz Company

3d • $120,800 - $151,000 • Remote

About The Position

The Sr. Manager - Last Mile will lead business management and strategic execution across Kraft Heinz’s last mile platform partnerships. This role will drive performance, identify growth opportunities, and translate complex cross-functional priorities into clear actions across partners such as Instacart, DoorDash, GoPuff, and UberEats. The person in this role will operate with significant cross-functional influence, using data, customer insight, and clear communication to drive growth across Kraft Heinz’s broader eCommerce network.

Requirements

• Significant experience in eCommerce, sales, commercial strategy, or platform / marketplace management
• Strong business acumen and comfort working with performance data, KPIs, and strategic recommendations
• Demonstrated ability to manage budgets, retail media investments, promotional programs, and external partnerships
• Strong ability to manage complex customer relationships and drive results in a matrixed environment
• Ability to synthesize complex business performance into clear insights and recommendations for cross-functional stakeholders
• Ability to influence across cross-functional teams without formal authority
• Strong communication and storytelling skills, including the ability to simplify complex topics and translate business performance into clear internal narratives
• Proven ability to manage multiple priorities and drive execution in a fast-moving commercial environment

Nice To Haves

• Experience working with Last Mile platforms, including Instacart and DoorDash
• Experience partnering closely with Marketing, Sales, and eCommerce stakeholders
• Experience leading customer business reviews and translating insights into growth plans
• Familiarity with digital shelf or search-related performance metrics, including Share of Search

Responsibilities

• Own customer relationships across priority Last Mile partners, driving strong day-to-day engagement and long-term strategic alignment
• Lead campaign execution, retail media and promotional investment planning, budget management, performance tracking, and strategic planning across priority platforms
• Translate customer, channel, and performance trends into clear recommendations and actionable growth plans
• Drive alignment across shopper marketing, finance, and sales teams on priorities, plans, performance, and opportunities
• Monitor business results and key performance indicators across priority Last Mile retailers, while assessing implications for the broader eCommerce network
• Lead internal business reviews by synthesizing performance data, identifying opportunities and risks, and recommending actions to improve results
• Serve as the internal subject matter expert on Last Mile eCommerce, helping cross-functional stakeholders navigate platform dynamics, opportunities, and risks
• Shape and advance the customer learning agenda by identifying insights, testing opportunities, and ensuring learnings are captured and applied
• Build playbooks, best practices, and capability-building tools that strengthen organizational understanding and adoption of Last Mile eCommerce opportunities
• Influence cross-functional teams and stakeholders in a dotted-line structure to drive execution, alignment, and accountability
• Support platform and cross-platform strategies that unlock growth and strengthen Kraft Heinz’s Last Mile presence

Benefits

• Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.
• Events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
• Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Employee Assistance Program, Wellbeing Programs, Family Support Programs
• 401k, Life, Accidental Death & Dismemberment, Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed