Sr. Manager Lab Operations

Sotera Health • Salt Lake City, UT

12d • Hybrid

About The Position

The Senior Lab Operations Manager is primarily focused on the business & strategic oversight of a department and day-to-day operations, including resource & staffing needs. Additionally, the Senior Lab Operations Manager is accountable for regulatory compliance, policy & procedural compliance, and oversight of technical issues relating to tests conducted in the department. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Requirements

• Bachelor degree and two or more years applicable supervisory experience required
• Business/Management training required
• Leadership experience and development
• Strong people management capability
• Ability to manage priorities and organize time
• Good communication skills – written and verbal
• Problem solving – employee issues, laboratory processes, customer challenges
• Must be able to work cross functionally and break down silos to ensure we deliver an excellent customer experience
• Be a change advocate
• Strong project management abilities
• Persuasion and negotiation skills with staff at all levels of the organization
• Proficiency in Microsoft Office products, especially with Excel and Outlook

Nice To Haves

• Laboratory science education, experience, or certifications preferred

Responsibilities

• Lead the competitive advantage efforts of your business area with tracking and improvement of the department’s key performance indicators (quality, utilization, turnaround times, etc.) and objectives in accordance with Nelson Labs’ performance goals.
• Lead the effort to improve and maintain quality of services by trending quality issues and by developing action plans with the Quality Assurance Department and employees.
• Work cross-functionally with the Sales and Consulting teams to grow the business offerings of your laboratory and increase profitable volume growth.
• Work with the Director of Laboratory Operations (DLO) to execute the Nelson Labs’ business unit strategy and ensure alignment with One Company values, mission, and goals.
• Customer focus to enhance customers’ service experience, including service delivery (turnaround times): Ensure the NL service standard is known and practiced.
• Lead the emphasis to leverage systems and drive overall competitiveness.
• Intervene to address escalated client issues.
• Manage direct reports as they work to carry out the profitable volume growth, quality, service delivery, employee engagement and other department objectives.
• Regularly meet one on one with direct reports.
• Ensure that personnel receive adequate communication and direction to perform their job functions by setting clear performance standards and expectations.
• Work with the HR team to develop succession plans for SME and key roles to maintain business continuity.
• Partner with the HR team to retain talent.
• Support the focus on manager development.
• Preserve the company focus on data and personal integrity.
• Ensure regulatory compliance is maintained.
• Guide implementation of all company safety initiatives.
• Understand and manage business unit P&L, budget and financial metrics.
• Plan for business resources, personnel, CapEx using financial models and ROI.
• Maintain and monitor production metrics in accordance with NL performance goals.
• Scheduling – optimize testing workflow across departments and ensure resources and personnel are adequate to accomplish the work in process and to meet business needs with client expectations for delivery and service.
• Work on continuous improvement to increase efficiencies and reduce waste.
• Manage and control expenditures within agreed upon budgets.
• Manage utilization and key production metrics with visibility to staff.
• Oversee the development and execution of the section training program to ensure resource availability and business continuity.
• Manage and forecast supply chain to minimize or eliminate testing interruptions.
• Support the DLOs and other leaders during mergers or acquisitions; provide support to key stakeholders to ensure that integration of new sites are successful.
• Coordinate cross-functional efforts with internal departments.
• Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).
• Know and follow company policies and procedures.
• Complete required training on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager