Sr. Manager, IT Quality Assurance
About The Position
CIBC’s Global Technology, Data & AI plays a critical role in transformation by accelerating digital delivery, strengthening operational resilience, improving speed to market, and protecting CIBC’s assets through secure, scalable technology solutions. As a Sr. QA Engineering Manager, you’ll lead quality engineering strategy, test execution, and continuous improvement across applications, platforms, and key technology initiatives. You’ll apply deep quality engineering expertise, strong business and technical understanding, and sound judgment to ensure testing approaches effectively address requirements, risks, dependencies, and operational impacts. You’ll define and oversee test strategy, quality standards, and testing practices across functional, integration, regression, end-to-end, web, API, and automation efforts, while ensuring effective defect management, test data planning, environment readiness, and release readiness. Working with a high degree of accountability, you’ll partner closely with engineering teams, product owners, business stakeholders, compliance and audit partners, and external vendors where applicable to strengthen quality practices, resolve complex issues, and support reliable, scalable technology delivery. You’ll also lead, coach, and develop a team of QA professionals, setting clear expectations, supporting performance and career growth, and fostering a collaborative, inclusive, and high-performing team culture aligned with CIBC’s values.
Requirements
- Experience in leading quality assurance and quality engineering strategies across complex enterprise environments.
- Extensive expertise in people leadership, test strategy, test planning, defect management, and oversight of functional, integration, regression, end-to-end, web, and API testing.
- Deep experience with test automation tools such as Selenium and Playwright.
- Proven ability to build and scale enterprise-quality automation solutions.
- Advanced knowledge of automation frameworks, object-oriented programming concepts, and modern quality engineering practices that support scale, stability, and efficiency.
- 1–2 years of hands-on experience using AI tools to build test automation and improve testing efficiency, coverage, and engineering outcomes.
- Strong technical knowledge of tools and technologies such as JIRA, GitHub, GitHub Actions, Node.js, Python, Bruno, Postman, Scripting, and SQL.
- Ability to support quality governance, CI/CD-enabled testing, version control, and risk-based decision-making.
- Hands-on experience with Robot Framework or similar Gherkin-based automation frameworks.
- Ability to drive adoption of effective automation patterns across teams.
- Proven success leading automation-first delivery, evaluating release risk and test coverage, and driving continuous improvement.
- 8–12 years of related experience, or an equivalent combination of education and experience.
- Degree or diploma in Computer Science, Engineering, MIS, or a related field, or equivalent relevant certifications and/or completion of a relevant bootcamp.
- Think strategically and solve complex problems, bringing new perspectives to improve the current state and align quality practices with broader organizational goals.
- Digitally savvy and innovative, with the ability to assess and adopt emerging tools, technologies, and quality engineering trends.
Nice To Haves
- Familiarity with banking products, services, and industry regulations.
- Certifications in quality assurance, test automation, Agile, or project delivery.
Responsibilities
- Lead and develop a team of QA professionals by setting clear expectations, providing coaching and feedback, managing performance, supporting career growth, and building a high-performing, inclusive team culture aligned with CIBC’s values.
- Define and deliver quality engineering strategy aligned to business and technology priorities. Translate objectives into practical test approaches, resource plans, delivery milestones, and measurable quality outcomes.
- Oversee end-to-end testing and release readiness across functional, integration, regression, end-to-end, web, API, and automation efforts to ensure solutions are thoroughly validated and fit for deployment. Evaluate test coverage, pipeline quality gates, environment readiness, and release risk in agile, fast-paced delivery settings.
- Drive improvements in quality engineering practices through standardization, automation, tooling, CI/CD alignment, AI-enabled testing practices, and scalable processes that improve efficiency, coverage, reliability, and engineering outcomes.
- Partner with business, product, and technology stakeholders to clarify requirements, manage defects and risks, resolve quality issues, and ensure adherence to security, risk, compliance, audit, and regulatory standards. Help foster a strong risk culture and align quality practices with departmental and enterprise goals.
- Work closely with technology management teams, enterprise technology partners, internal business partners, and external technology vendors to support strategic alignment, quality outcomes, and successful delivery across initiatives.
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance
- Disability
- Other Insurance Plans
- Paid Time Off (including Sick Leave, Parental Leave and Vacation)
- Holidays
- 401(k)
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
