Sr. Manager, IT- Product Development

The Suddath Companies • Tampa, FL

1d • Hybrid

About The Position

Sr. Manager, Product Development – Final Mile Solutions provides strategic leadership in developing and delivering advanced final‑mile delivery technology solutions, with a primary focus on platforms and capabilities that enable delivery execution, visibility, customer experience, and cost optimization. This role bridges business vision and technological execution, driving the end-to-end product lifecycle for final‑mile initiatives and ensuring alignment with organizational goals. The Sr. Manager serves as the authoritative subject matter expert and liaison among transportation/delivery operations, customer experience, IT, and external partners (carriers/3PLs/technology vendors), advocating for scalable, innovative, and value-driven delivery solutions. Accountability spans from high-level strategy and solution architecture to stakeholder engagement and operational excellence across last‑mile networks.

Requirements

• Track record of delivering transformative transportation and final‑mile delivery solutions.
• Proven leadership experience in cross-functional product and technology teams, with a focus on transportation/final‑mile platforms (e.g., routing & dispatch, delivery visibility, proof of delivery, and carrier/3PL integrations).
• Exceptional communication, presentation, and stakeholder management skills at all organizational levels, including executive leadership and client C-suite.
• Highly analytical mindset with strong business acumen and expertise in delivery process optimization, routing/capacity planning, KPI design (on-time, cost per stop, NPS/CSAT), and continuous improvement methodologies.
• Deep knowledge of Agile processes and principles, and ability to instill Agile best practices in large, distributed teams.
• Expertise in developing and interpreting customer delivery journeys, driver/dispatcher workflows, personas, and business process documentation for last‑mile operations.
• Excellent organizational and time management skills; adept at managing multiple priorities and projects simultaneously.
• Ability to build strong, collaborative relationships with internal and external stakeholders (IT, transportation/delivery operations, leadership, vendors, carriers/3PLs, and clients).
• Bachelor’s degree in business, supply chain management, computer science, engineering, or a related field.
• Minimum 5 years’ experience as a Product Owner or Product Manager for transportation and/or final‑mile delivery technology (routing/dispatch, delivery visibility, proof of delivery, customer communications, or last‑mile platforms).
• Minimum at least 5 years in a manager
• Comprehensive understanding of the transportation and final‑mile product lifecycle, delivery operations, and industry best practices.
• Advanced proficiency with Microsoft Office Suite and working knowledge of relevant transportation technologies (TMS/OMS integrations, carrier/3PL connectivity, route optimization, mobile delivery applications, telematics, and customer tracking platforms).
• Experience working with distributed and remote teams, as well as direct client engagement.
• Excellent written and verbal communication skills with executive presence.
• Strong attention to detail and quality assurance in all deliverables.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS (Human Resources Information System), timekeeping and other applications used in the performance of job duties.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.

Nice To Haves

• Master’s degree preferred.
• Certification in Product Ownership, PMP or Agile methodologies preferred.

Responsibilities

• Define, own, and communicate the strategic vision and roadmap for final‑mile delivery capabilities (delivery execution, visibility, proof of delivery, customer communications, and returns/exception handling), ensuring alignment with enterprise transportation and customer experience objectives.
• Lead a team and prioritize the product backlog, overseeing the development and deployment of new features, enhancements, and integrations across final‑mile systems
• Drive market and user research initiatives, maintaining a deep understanding of final‑mile delivery operations, routing and capacity planning, carrier performance, delivery experience trends, automation/AI optimization, and customer needs to inform feature design and long-term strategy.
• Cultivate strong relationships with internal business partners, delivery/transportation leaders, customer experience teams, and external clients, serving as the “voice of the customer” and championing user-centric design and innovation throughout the product lifecycle.
• Collaborate with software development, data, and infrastructure teams to translate business requirements into scalable, robust technology solutions that support last‑mile execution, delivery tracking, and real-time exception management.
• Monitor and communicate progress to stakeholders, providing executive-level updates, risk assessments, and “Go To Green” plans for critical final‑mile product and implementation milestones.
• Oversee final‑mile product release planning and platform upgrades, setting stakeholder expectations for delivery timelines, operational readiness, training, and change management initiatives.
• Partner closely with delivery operations managers and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business cases for new final‑mile technology investments (routing optimization, delivery visibility, capacity, and customer communications).
• Actively remove roadblocks and secure cross-functional support to accelerate delivery and adoption of final‑mile solutions across sites, markets, and partner networks.
• Continually analyze delivery processes, gather operational requirements, and recommend enhancements that improve on-time performance, cost per stop, capacity utilization, driver productivity, and customer satisfaction.
• Support the Sales and Account Management teams by presenting final‑mile capabilities and the delivery technology roadmap to current and prospective clients, differentiating our final‑mile solution in the marketplace.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees