Sr Manager, IT & Enterprise Systems

Magic Spoon•New York, NY

18h•Hybrid

About The Position

Magic Spoon reimagines your childhood breakfasts favorites with more protein, less sugar, and more fun. Since launching in 2019, we've brought our unbelievably tasty cereal to over one million customers online and over 20,000 stores nationwide. With our recently launched Protein Pastries, alongside our Cereal, Protein Treats and Protein Granola, we're continuing to find new ways to make mornings magical - all made possible by our incredible team. We're looking for a Senior Manager of IT & Enterprise Systems to own the systems, tools, and technology partnerships that keep Magic Spoon running. You'll own our ERP day-to-day, run our software implementations and AI rollouts, manage tech budgets and vendor relationships, and lead a team of two. This is a hands-on execution role for someone energized by solving real problems, comfortable jumping between systems work and cross-functional partnership, and rigorous about prioritization in a fast paced environment. You'll work closely with the Chief of Staff to translate business priorities into well-run technology projects. This is a full time role with a preference for in person/hybrid work based in Hudson Square, New York City (Tue/Wed/Thu in office). We are also open to remote candidates across the US.

Requirements

6+ years of IT experience, with at least 2 years managing a team
Hands-on experience implementing, administering, and improving an ERP system, preferably Microsoft Dynamics 365 Business Central or a similar ERP system (i.e. NetSuite)
Strong project management skills, with a track record of leading software implementations from evaluation through rollout and adoption
Demonstrated rigor around prioritization: you can hold the line on scope and sequencing when the asks pile up
Experience in a CPG, DTC, or retail environment strongly preferred; you understand how IT supports a business that ships physical product through complex retail and eCommerce channels
Experience with data warehouse architecture and familiarity with structuring a variety of data sources into actionable end user formats to drive business decision making
Experience managing IT budgets and vendor relationships, with a track record of negotiating well and holding vendors accountable
Excellent communicator who can partner across functions and translate between technical and business audiences
Hands-on experience with AI tools and a clear point of view on how to drive adoption across a business
Bachelor's degree in IT, Computer/Systems Engineering, or a related field preferred
Must be in possession of identification proving authorization to work in the United States, as we are not able to offer sponsorship of Work Visas.

Responsibilities

Own Magic Spoon's ERP (Microsoft Dynamics 365 Business Central) day-to-day, ensuring it runs reliably and supports the business as we grow
Manage integrations between BC and connected systems (Shopify, EDI, 3PLs, finance and reporting tools), troubleshooting issues and rolling out enhancements as needs evolve
Partner with Finance, Operations, and Supply Chain to make sure the ERP supports key workflows such as month end close, reporting, and decision-making
Execute ERP enhancements and module rollouts in partnership with internal stakeholders and external implementation partners
Run software evaluations, implementations, and rollouts from requirements gathering through training and adoption
Lead the rollout and adoption of AI tools across the company: identify high-leverage use cases, get tools into people's hands, train teams, and help every function get more out of AI
Partner with department leads (Finance, Operations, Commercial, People, Marketing) to understand their needs and help them pick and implement the right tools
Stay current on what's working at peer companies and bring strong recommendations to the leadership team
Maintain Magic Spoon’s overall systems architecture and tech stack, pressure testing current needs and future state requirements/design
Deeply understand our data architecture and requirements to best support the team in delivering accurate and reliable data to support business processes and analysis
Guide IT team to support departments upleveling analytics fluency and using data to drive business decisions
Maintain a clear, prioritized IT roadmap that reflects company priorities, with transparent tradeoffs when capacity is constrained
Run IT projects with rigor: clear scope, timelines, owners, and success criteria, delivered on schedule and on budget
Manage the IT budget end-to-end: software contracts, renewals, hardware, and vendor spend
Track spend rigorously, identify opportunities to consolidate or optimize tools, and bring a clear ROI lens to every investment
Run vendor selection, contract negotiation, and ongoing relationship management; hold vendors accountable to service levels and value delivery
Lead and develop a team of two across IT Specialist and Data Product Engineer
Set clear goals, give regular feedback, and create growth opportunities for both
Foster a problem-solving, business priority-centric culture within the IT function