Sr. Manager, IT Business Partner - R&D

SERVIER MONDE•Boston, MA

13d•$163,000 - $186,000•Hybrid

About The Position

The Senior Manager, US IT Business Partner for R&D enables and supports US Research and Clinical Development by delivering secure, reliable, and compliant digital and data solutions. This role serves as the strategic partner with the R&D Digital Data and AI department (DDAI) to ensure answers to US R&D needs consistent with Global R&D IT & DDAI strategy & processes, ensuring that critical scientific applications and platforms remain fit-for-purpose. Reporting to the Head of US IT, this role is accountable for aligning and prioritizing architecture impacts across the R&D technology landscape (US and Global), managing Service Desk tracking and operational support for US R&D teams, and ensuring that local demand is executed in line with existing operational processes. The role is responsible for planning and following functional and technical area capabilities for US R&D, owning and managing the US R&D application portfolio, including lifecycles, renewals, and vendor relationships – in collaboration with US IT Ops and Infrastructure department, guiding system roadmaps, migrations, and integrations, and partnering with business stakeholders to drive efficient, scalable operations.

Requirements

Proven experience (5-7+ years) working in a technical role within the pharmaceutical or life sciences industry.
Experience with Research and Development systems, laboratory and clinical processes, and regulated operating environments.
Strong understanding of enterprise architecture principles, application portfolio management, systems integration, data flows, infrastructure dependencies, and cybersecurity considerations across global and local environments.
Experience supporting and governing R&D technology platforms such as ELN, LIMS, scientific data management, collaboration tools, reporting platforms, and clinical or regulatory systems.
Ability to evaluate and communicate the impact of business demand on application, data, integration, infrastructure, and support models, and to align priorities with Global and US architecture standards.
Hands-on knowledge of incident, request, problem, change, and release management processes, including Service Desk ticket tracking, escalation management, root cause analysis, KPI monitoring, and service level reporting.
Experience working within established Global and local operating processes, with the ability to standardize support workflows, document procedures, and drive governance and compliance across internal teams and external vendors.
Capable of managing competing priorities, timelines, resources, risks, and dependencies across multiple initiatives, while balancing urgent local needs with longer-term global roadmap commitments.
Ability to translate complex technical, operational, and architectural topics into clear recommendations for scientific stakeholders, business leaders, and IT partners.
Proven ability to build trust with cross-functional teams, including Global R&D, Global IT, Enterprise Architecture, Service Desk (US and Global), vendors, and local Research leadership, to drive alignment, prioritization, and adoption.

Nice To Haves

Strategic Thinking: Ability to align local lab requirements with global IT infrastructure and long-term organizational goals.
Problem Solving: Ability to tackle business challenges with innovative, evidence-based solutions.
Adaptability: Skilled in managing multiple roles and shifting priorities in dynamic research environment.
Attention to Detail: Ensuring accuracy and reliability in data analysis, reporting, and compliance documentation.

Responsibilities

Manage Servier’s portfolio of US R&D technology assets, including roadmap planning and lifecycle management for applications such as Electronic Lab Notebooks (ELN), Laboratory Information Management Systems (LIMS), and scientific data management systems for analyses and visualizations
Act as strategic IT partner for US Research (Oncology, Biochemistry, Pharmacology, etc.) and Clinical Development (Medical Writing, Biometrics, Regulatory) and Global R&D Digital Leader
Apply a "local-by-default, global-by-design" model to balance urgent lab-critical pilots with convergence toward global platforms
Assess and align local business requirements with Global and US enterprise architecture standards, evaluate downstream impact across applications, integrations, data flows, and infrastructure, and prioritize demand to support business continuity, scalability, and compliance.
Ensure technology solutions comply with security, privacy, and quality requirements.
Oversee IT delivery and operational support for research and clinical teams, including lab-facing systems and specialized platforms.
Ensures Service Desk performance for R&D by overseeing incident management and process adherence, while partnering with local and global support teams to maintain service levels, improve user experience, and align support services with business needs.
Enable rapid, governed proof-of-concepts for emerging digital and AI tools in transparency with Global DDAI and DDIS.
Drive and coordinate critical system migrations and platform evolutions
Manage relationships and contracts with key IT R&D vendors.
Partner with internal delivery teams and contractors to ensure commitments translate into predictable, high-quality outcomes.
Ensure support, change, release, and incident management activities for US R&D systems are executed consistently with Global and US operating models, including documentation, handoffs, governance forums, and continuous service improvement.
Track and maintain US R&D IT budgets in collaboration with US Finance and Global CIO and Digital Transformation Office
Support the evolution of delivery practices and "ways of working" to improve speed-to-lab and direct vendor coordination.