Sr. Manager, IT Application Management, Digital
About The Position
The Senior Manager, IT Application Management, Digital drives and supports digital transformation initiatives at Servier. The role leads the design, development, and implementation of digital and marketing technology (MarTech) solutions to enhance business processes, improve customer engagement, and increase operational efficiency. It interfaces with externally facing functions including Brand Marketing, Medical Communications, and Patient Affairs, and manages Servier’s portfolio of web and omnichannel assets and capabilities. The position is based in the Boston area, with reporting to the Seaport office at least three days per week and limited travel.
Requirements
- At least 6 years of experience working in a technical, digital role, preferably within the pharmaceutical or life sciences industry and/or at an agency supporting those industries.
- Excellent verbal and written communication skills, including the ability to communicate technical concepts effectively to non-technical stakeholders.
- Experience with the Salesforce.com Platform.
- Proficiency with HTML, JavaScript, and CSS.
- Familiarity with SEO and SEM best practices.
- Experience with personal and non-personal email campaign execution.
Nice To Haves
- Bachelor’s degree preferred but not required.
- Experience with Salesforce Marketing Cloud or Experience Cloud.
- Familiarity with Veeva CRM and Veeva Vault.
Responsibilities
- Manage Servier’s portfolio of web and omnichannel assets and capabilities.
- Oversee implementation and management of MarTech platforms, such as CRM systems, marketing automation tools, and analytics platforms, to optimize marketing campaigns and customer and patient engagement strategies.
- Collaborate with functional leads and creative agencies on new initiatives.
- Conduct regular reviews of existing sites for SEO and SEM effectiveness.
- Translate business requirements into functional specifications and actionable plans.
- Engage with and manage relationships with technical and vendor teams to deliver quality solutions.
- Ensure digital and MarTech initiatives comply with industry regulations, including data privacy and security standards.
- Stay current with emerging digital and MarTech trends and technologies, and evaluate their potential application within the company and pharmaceutical industry.
Benefits
- Competitive and comprehensive benefits package, subject to eligibility requirements.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Unlimited sick time and flex time; time off does not accrue.
- 401(k).
- Life insurance.
- Disability insurance.
- Recognition programs.
- Eligibility for Short-Term and Long-Term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
