Sr Manager, International Logistics
About The Position
FIJI Water is seeking a Senior Manager, International Logistics & Customer Service to lead global logistics and customer service across 65+ international markets. This role drives reliable execution, strong service performance, and scalable operations to support continued growth. Leading a team of regional experts across Asia, Australia, Europe/Middle East, and Latin America, this role partners cross-functionally to deliver seamless operations and an exceptional customer experience worldwide. Reporting to the AVP, Supply Chain, this is a high-impact opportunity to elevate global performance and help power FIJI Water’s international expansion. This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.
Requirements
- 8+ years of experience in international logistics, customer service, or global supply chain operations
- Proven people leadership experience managing remote and geographically dispersed teams, including direct reports in multiple regions
- Strong understanding of international order fulfillment, warehousing, transportation, and customer service operations
- Experience supporting customs clearance and compliance across multiple international markets
- Demonstrated ability to execute operations at scale while supporting business growth
- Strong operational mindset with the ability to balance hands‑on execution and leadership
- Experience managing logistics budgets in support of operational execution
- Strong cross‑functional collaboration and stakeholder management skills
- Excellent written and verbal communication skills across different cultures and regions
- Analytical and problem‑solving skills with a continuous improvement mindset
- Ability to operate effectively in a fast‑paced, global environment
- Bachelor’s degree in Supply Chain, Logistics, Business, or a related field
Nice To Haves
- Ability to speak another language is a plus
Responsibilities
- Lead execution of international logistics and customer service operations across Asia, Australia, Europe/Middle East, and Latin America
- Directly manage, coach, and develop four regional leaders, ensuring alignment, accountability, and strong performance
- Oversee day‑to‑day execution of warehousing, drayage, outbound transportation, and customer service for international markets
- Ensure consistent and reliable order fulfillment and service levels across more than 65 countries
- Oversee customs clearance execution and ensure compliance with local regulations in all international markets
- Partner with Planning and Sales teams to align logistics execution with demand forecasts and market needs
- Collaborate with Finance to manage the logistics operating budget in support of effective execution and service delivery
- Lead resolution of service disruptions, customer escalations, and cross‑regional operational issues
- Drive continuous improvement initiatives to enhance service reliability, efficiency, and scalability
- Establish and monitor performance metrics related to service levels, execution quality, and customer experience
- Support expansion into new international markets by enabling operational readiness and process development
Benefits
- Access to top-notch medical coverage comprehensive vision and dental plans
- 401k with match eligibility
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- Clear paths for career progression and internal mobility
- Dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses
- Company-wide mentorship program
- Continuous Improvement Training
- Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice
- Wonderful Neighbor to contribute to group service projects within our local communities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
