Sr. Manager, International Accounts

Big Green Egg • Atlanta, GA

18h • Onsite

About The Position

The Senior Manager, International Accounts is the day-to-day point of contact for Big Green Egg’s international distributors and the accountable liaison between those partners and internal Supply Chain, Product, Finance, Legal, and Marketing teams. The role resolves distributor needs through influence, sound judgment, and clear communication, and identifies, vets, and onboards new distribution partners for new markets.

The position owns the distributor communication framework and the end-to-end new distributor development process. It also coordinates distributor meetings and calls, supports timely sharing of sell-in and sell-through data, and prepares regular international account activity reporting. Occasional international travel, including visits to distributor markets, is required to understand local conditions and strengthen partner relationships.

The role is based at Big Green Egg’s corporate office in Atlanta, Georgia, and is primarily on-site. The environment is primarily an office setting, with occasional work in showroom, event, or kitchen/food environments. Periodic evening or weekend work may be required as business needs dictate.

Requirements

• At least 7 years of experience in account management, distributor or channel management, or international customer operations.
• At least 3 years of experience working directly with international partners or customers.
• Documented success managing multiple relationships simultaneously and coordinating across internal teams.
• A track record of resolving escalated partner issues and maintaining strong relationships through difficult situations.
• Demonstrated ability to influence senior stakeholders across functions without direct authority.
• Strong project management and organizational skills, including the ability to manage multiple priorities and deadlines.
• Exceptional written and verbal communication skills in English, including comfort engaging with executive-level external partners.
• Ability to travel occasionally, including internationally.

Nice To Haves

• Experience managing distributor, importer, or reseller relationships.
• Experience running an RFP, vendor selection, or partner onboarding process.
• Experience presenting to or facilitating discussions with senior external stakeholders.
• Background in premium consumer goods, durable goods, or the hospitality, food, or outdoor living industries.
• Familiarity with ERP and CRM systems.
• Project management training or certification, such as PMP.
• Bachelor’s degree in business, international business, or a related field.
• Enthusiasm for food and live-fire cooking, consistent with the company culture.

Responsibilities

• Serve as the initial point of contact for international distributors and ensure questions are answered accurately and on time.
• Engage regularly with distributor principals and leadership teams as a trusted day-to-day counterpart, including managing sensitive situations.
• Coordinate with the Revenue team and colleagues in Supply Chain, Product, Finance, Legal, and Marketing to obtain information and decisions and resolve distributor needs in a timely manner without direct authority.
• Own the international distributor communication framework, including response standards, escalation paths, a single intake channel, and meeting cadence.
• Plan and coordinate distributor meetings and calls, including bi-monthly international distributor calls, quarterly product review calls, quarterly business review calls, the annual distributor meeting, and occasional in-person visits.
• Own the end-to-end process for new distributor development, including identifying prospective partners, managing the RFP, vetting candidates, and onboarding new distributors.
• Follow up with distributors to encourage timely sharing of sell-in and sell-through data, and prepare regular reporting on international account activity.
• Travel internationally occasionally to understand local market context and strengthen partner relationships.

Benefits

• Competitive benefits package, which may include medical coverage, life insurance, 401(k) match, paid time off, employee discounts, and other benefits based on position type and eligibility.
• The role may be eligible for bonus, commission, or incentive compensation, subject to the applicable plan.
• Employees enjoy regular food and BBQ experiences as a weekly perk.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed