Sr. Manager, Information Technology

Acadia Pharmaceuticals Inc.•San Diego, CA

1d•$141,000 - $176,100•Hybrid

About The Position

This is an exciting opportunity to serve as the technology and platform leader for Acadia’s Commercial Veeva ecosystem, supporting Field, Home Office, and Medical Affairs teams. As the owner of critical commercial and medical platforms, the Sr. Manager will drive the strategy, performance, and evolution of Veeva Vault CRM, Veeva Vault MedComms, and Veeva Vault PromoMats. In this highly visible role, you will partner with cross-functional stakeholders and external technology vendors to deliver scalable, end-to-end solutions that enable business success. Combining business partnership, platform expertise, and product ownership, you will lead the full solution lifecycle, from requirements gathering and solution design through implementation, optimization, and ongoing support. This role offers the opportunity to shape how teams leverage technology, drive operational excellence, and enhance key commercial and medical capabilities across the organization.

Requirements

Bachelor’s degree in Information Systems or a related field; advanced degree preferred. Equivalent combinations of education and experience may be considered
7+ years of progressively responsible experience administering and configuring Veeva platforms, including security, roles, groups, workflows, lifecycles, document taxonomy, object configuration, reporting, user management, and release impact assessments, preferably within the pharmaceutical or biotech industry
Current Veeva certification in at least one relevant area (e.g., Vault Administrator, Vault CRM, Commercial Content, or MedComms) with demonstrated hands-on platform expertise
Experience working in regulated GxP environments
Strong analytical, problem-solving, and conflict resolution skills, with the ability to think strategically, navigate ambiguity, and make sound technical recommendations based on incomplete information
Excellent communication, presentation, stakeholder management, and relationship-building skills, with the ability to influence management-level audiences, collaborate across business and technology functions, and translate complex technical concepts into actionable insights
Strong project management, organizational, and prioritization skills, with the ability to manage multiple initiatives, maintain attention to detail, and deliver high-quality results with a sense of urgency
Advanced Excel modeling and statistical analysis skills, along with proficiency in PowerPoint
Collaborative, adaptable, and change-oriented mindset with the ability to thrive in a fast-paced, cross-functional environment and continuously improve processes and solutions
Strong business partnership and negotiation skills, with demonstrated emotional intelligence and the ability to build trusted relationships across all levels of the organization and with external vendors
Passion for AI-enabled ways of working, including ethical AI adoption, education, and organizational transformation
Willingness and ability to travel domestically and internationally as needed

Responsibilities

Serve as the primary technology partner and point of contact for Commercial and Medical stakeholders for platform feedback, enhancement requests and evolving capability needs
Develop a strong understanding of business priorities, field, MLR and medical workflows, promotional and medical content processes, compliance requirements, and launch needs
Translate business objectives and functional requirements into design options and technical requirements, delivery plans, test cases and reportable outcomes
Partner with IT Business Partners, technical teams, and business process owners to ensure alignment on demand, priorities, dependencies and resources
Own the technology strategy, roadmap, lifecycle, and operational success of Veeva Vault CRM, Vault MedComms, and Vault PromoMats
Serve as the primary IT subject matter expert and escalation point for the supported Veeva platforms and the associated integrations and content workflows
Lead implementations, enhancements, integrations, remediation efforts, releases, and continuous improvement initiatives across the Commercial Veeva portfolio
Operate with a high degree of independence and judgment, making day-to-day platform, technical, delivery, and operational decisions within established strategy and governance
Provide hands-on administration and oversight across Vault CRM, MedComms, and PromoMats, including user access, security roles, groups, workflows, lifecycles, document types, fields, notifications, and configuration settings, as applicable
Provide oversight into and work closely with Veeva Managed service vendors on a daily basis to ensure technical support is provided in a timely manner
Lead intake, triage, prioritization, and delivery of requests across the three platforms
Oversee environment management, sandbox coordination, test-account readiness, release preparation, production deployment, and post-deployment support
Maintain operational procedures, knowledge articles, work instructions to reduce single-person dependency
Document functional and technical requirements, data flows, integration needs, reporting requirements, and UAT criteria
Own day-to-day relationships with vendors and managed-service partners supporting Vault CRM, MedComms, and PromoMats
Lead weekly vendor meetings and monitor vendor performance against commitments, service levels, quality expectations, budgets, and milestones
Other duties as assigned

Benefits

Competitive base, bonus, new hire and ongoing equity packages
Medical, dental, and vision insurance
Employer-paid life, disability, business travel and EAP coverage
401(k) Plan with a fully vested company match 1:1 up to 5%
Employee Stock Purchase Plan with a 2-year purchase price lock-in
15+ vacation days
13 -15 paid holidays, including office closure between December 24th and January 1st
10 days of paid sick time
Paid parental leave benefit
Tuition assistance