Sr Manager, Implementation - Business & In-Branch (MANTL)

Alkami Technology•Bentonville, AR

16d•$168,300 - $187,000•Remote

About The Position

MANTL is the digital account opening platform trusted by banks and credit unions across the country. As part of the Alkami Solutions Group, we are scaling fast — and our implementation organization is scaling with us. We are looking for a Senior Manager of Business & In-Branch Implementations to own the strategy, execution, and leadership of our most complex, relationship-defining implementation work: Business Omni, in-branch, and specialty account types. This is a senior leadership role for someone who has lived inside a bank or credit union, has already built and led implementation teams at scale, and knows what it takes to turn a complex, high-variance delivery motion into a repeatable, high-performing function. You will inherit a growing team, an active backlog with real revenue attached, and a mandate to build the operating model, senior bench, and process discipline required to deliver at Alkami-scale. You will report to the Director of Implementation and operate as a senior peer to other implementation leaders across the org.

Requirements

8–12 years of experience in software implementation, project management, or delivery — with a meaningful portion in SaaS or fintech.
4+ years of direct people management experience, ideally leading a team of senior ICs in a complex, customer-facing delivery environment.
Direct experience working inside a bank or credit union, or leading implementations for financial institutions at a vendor — you understand the operational reality of FI workflows, not just from the outside.
Hands-on experience with account opening software, whether as a bank employee, implementation consultant, or vendor — you know what "going live" actually means in this context.
Demonstrated track record of building or rebuilding an implementation function — methodology, staffing model, and reporting — not just running the one you inherited.
A structured, process-oriented mind — you are the person who defines the runbook, sets the quality bar, and enforces it across a team.
Executive-grade written and verbal communication — comfortable setting expectations with C-suite customers, exec stakeholders, and cross-functional leadership.
Willingness to travel to customer sites as needed.
Candidates must be eligible to work in the US for full-time employment.

Nice To Haves

Familiarity with DNA, IBS, Symitar, or other major core banking systems.
Experience owning a portfolio of concurrent implementations across diverse customer types and channels (direct, Fiserv, COCC, etc.).
Prior experience scaling an implementation team from lean to "built" — including hiring, defining career paths for senior ICs, and building forecasting/capacity models.

Responsibilities

Own the vertical: Set the strategy, capacity plan, and operating model for Business Omni, in-branch, and specialty account type implementations across MANTL's customer base — from a lean starting team to a scaled, self-sufficient function.
Build and lead a senior team: Hire, coach, and develop a team of senior Implementation Managers and specialists — raising the bar on delivery, ownership, and craft across every member of the team.
Establish the playbook: Define, document, and enforce the standard implementation methodology across account types — milestones, handoffs, RACI, success criteria, and quality bar — so delivery is predictable across every customer and every IM.
Own the backlog and forecast: Take end-to-end accountability for pipeline health, in-flight risk, and delivery pacing. Provide reliable, defensible forecasts to Finance, Product, and the executive team.
Be the senior customer partner: Serve as the executive escalation point for complex, high-stakes customer implementations. Bring clarity, credibility, and calm to the moments that define renewal and reference outcomes.
Drive cross-functional strategy: Partner with Product, Engineering, Customer Success, Sales, and Support at the leadership level to unblock systemic issues, feed learnings back into the roadmap, and represent the reality of complex implementations inside strategic decisions.
Operate on the leadership team: Report to the Director of Implementation and operate as a peer to Service Delivery leadership across Online/Consumer and Large Bank tracks — contributing to org-wide decisions on capacity, hiring, methodology, and customer commitments.