Sr. Manager, Healthcare Transformation, Digital Health

West Health • San Diego, CA

7d • Hybrid

About The Position

The Sr. Manager, Healthcare Transformation, Digital Health will lead high-profile collaborations with public and private sector partners, including hospital systems, to implement innovative, technology-enabled programs at scale. This role supports the creation and testing of new programs and helps ensure that successful initiatives are operationally feasible, scalable, and sustainable across a variety of healthcare settings.

The Sr. Manager serves as a senior operator and strategic integrator, aligning West Health's strategic priorities with partner operations across complex, multi-stakeholder environments. The role requires strong healthcare operations experience with exposure to clinical environments and an understanding of how digital health tools, including EHR-enabled solutions, are adopted and scaled in care delivery settings. The role requires strong program management capabilities, including the ability to synthesize complex information, manage timelines, dependencies, and cross-workstream deliverables, and drive effective execution across diverse stakeholders and partners. This role will also serve as an operational extension of West Health leadership, acting as a trusted proxy on complex initiatives and representing West Health in day-to-day execution when needed.

Requirements

• Bachelor’s degree in healthcare administration, public health, organizational leadership, or other related discipline required.
• 5-7 years of experience in clinical operations or health system environments, with direct exposure to care delivery workflows and participation in EHR-enabled or technology-driven implementations at scale.
• 5-7 years of experience managing complex, multi-year programs or portfolios, including responsibility for tracking milestones, dependencies, risks, and deliverables across multiple stakeholders.
• Demonstrated experience influencing senior leaders and driving execution without direct authority in complex healthcare environments, including situations involving operational resistance or ambiguous governance.
• Strong stakeholder management and executive communication skills, with experience working directly with clinical leadership, operational executives, IT partners, and external consultants.
• Ability to synthesize complex information and exercise sound judgment, translating ambiguity into clear insights, risks, and recommendations.
• Must believe in public health and science.

Nice To Haves

• Clinical and graduate degree preferred.

Responsibilities

• Develop, implement, and communicate goals, priorities, and strategies for partnered initiatives, including managing timelines, dependencies, and deliverables to ensure alignment with West Health’s strategic objectives and partner operating contexts.
• Provide leadership across internal and external project teams to support coordinated execution across multiple workstreams in complex healthcare environments.
• Create and implement best practices to address barriers to adoption, including challenges related to workflow design, EHR integration, stakeholder alignment, and operational readiness.
• Lead project meetings with collaborators and manage project plans, risks, dependencies, and deliverables, synthesizing inputs into clear recommendations and escalation needs to support timely decision-making.
• Identify key decisions, alignment opportunities, and execution risks where digital health solutions intersect with hospital operations and EHR-dependent workflows.
• Act as a bridge between senior executives and consulting partners, serving as a trusted representative of West Health and translating strategic intent into operationally sound execution.
• Apply working knowledge of clinical care delivery, including how digital health tools including EHRs, virtual care, AI, and predictive analytics, are used in practice to identify workflow integration challenges, surface adoption barriers, and support implementation decisions across partner settings.
• Coordinate and integrate work across multiple West Health initiatives to ensure consistency of approach, clarity of expectations, and sustained momentum.
• Remain informed on issues related to Successful Aging, including healthcare delivery trends, technology applications, and policy developments relevant to West Health initiatives.
• Identify and articulate critical assumptions, risks, and opportunities across initiatives.
• Manage relationships with consultants, vendors, and senior leaders to maintain alignment, pace, and accountability.
• Maintain the highest standards of professional integrity and confidentiality.
• Support additional initiatives or special projects as assigned by West Health leadership.
• Commitment to West Health's values and mission.

Benefits

• Up to 10% Annual Performance Bonus
• Hybrid Work Schedule
• Comprehensive Benefits Package – including Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance, and a Flexible Spending Account
• 100% Premium Coverage for Employee Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance, plus 70% coverage for dependents for medical, dental and vision
• Generous 5% Retirement Plan Match
• Professional Development Reimbursements
• 15 Days of Paid Time Off plus 16 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior