Sr. Manager, Global Services Execution

Entegris•Billerica, MA

20h

About The Position

This role will be responsible for aligning systems, programs, and processes worldwide to ensure flawless execution of our global services strategy. The ideal candidate will be a collaborative change agent with a proven track record in operational leadership, process optimization, and global program management.

Requirements

Proven track record in operational leadership
Process optimization
Global program management
Collaborative change agent

Nice To Haves

Lean methodologies
Continuous improvement methodologies
Structured problem-solving methodologies
Value-stream mapping
Standard work for critical Service processes
Service capacity and workforce planning methodology
Installed-base growth
Service demand
Contract obligations
Forecasted workload

Responsibilities

Partner with the APS Services Leader to translate the global services strategy into actionable operational plans and measurable outcomes.
Accountability for design, implementation, and continuously improve global processes, systems, and programs to drive efficiency, scalability, and customer satisfaction.
Establish KPIs, dashboards, and governance frameworks to monitor execution and ensure accountability across regions.
Lead organizational change initiatives to support new processes, technologies, and cultural shifts; foster adoption and engagement across global teams.
Work closely with regional leaders, finance, HR, and other stakeholders to ensure alignment and seamless execution of services initiatives.
Identify operational risks and develop mitigation strategies to ensure business continuity and compliance.
Champion best practices and leverage data-driven insights to optimize service delivery and operational performance.
Establish shared KPIs and governance forums with sales teams to measure the impact of services on revenue growth and customer satisfaction.
Leverage insights from service execution to inform sales strategies, enabling data-driven decisions that improve customer engagement and profitability.
Influence stakeholders
Lead weekly, monthly, and quarterly Service operating reviews.
Lead the global Service operational excellence strategy.
Apply Lean, continuous improvement, and structured problem-solving methodologies to improve Service performance.
Lead value-stream mapping and process-improvement activities across the end-to-end Service lifecycle.
Identify and eliminate process variation, waste, delays, rework, and unnecessary administrative burden.
Establish standard work for critical Service processes.
Build continuous-improvement capability within regional Service leadership teams.
Ensure improvements are sustained through measurable controls and management routines
Develop a consistent global methodology for Service capacity and workforce planning.
Establish visibility into available capacity, customer obligation hours, utilization, travel, technical support, administrative time, and capacity gaps.
Partner with regional leaders to identify resource requirements and FTE needs.
Support workforce planning decisions using installed-base growth, service demand, contract obligations, and forecasted workload.
Identify opportunities to improve technician productivity while maintaining customer experience and safety.