Sr. Manager, Global Deal Desk

LogicMonitor•Austin, TX

3h•$136,500 - $171,780•Hybrid

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! We’re seeking a Senior Manager, Deal Desk to lead complex enterprise deal strategy while driving scalable processes, governance, and systems that accelerate revenue growth. Reporting to the Sr. Director of Revenue Operations, this role serves as a trusted advisor to Sales leadership, influencing commercial strategy, optimizing deal outcomes, and shaping enterprise-wide revenue operations.

Requirements

8+ years of experience in Deal Desk, Sales Operations, or closely related commercial roles at high-growth SaaS or technology companies.
Proven ability to structure, advise on, and influence complex enterprise deals with multiple stakeholders, custom terms, and non-standard pricing.
Hands-on experience with CPQ and CRM systems (Salesforce required) and a track record of leading automation and process initiatives.
Deep understanding of SaaS revenue recognition principles (ASC 606) and financial/commercial implications of deal strategy.
Exceptional analytical skills, including modeling, risk assessment, and presenting strategic insights to executives.
High executive presence with the ability to influence, challenge, and drive alignment across senior stakeholders.
Strategic mindset with a bias for scalable processes, automation, and driving enterprise-wide initiatives.

Responsibilities

Lead strategy and execution of complex, high-value deals aligned to business and revenue goals.
Advise senior Sales leadership on deal structure, pricing, risk mitigation, and enterprise negotiations.
Serve as an escalation point for high-risk, business-critical transactions while balancing revenue growth, profitability, and customer outcomes.
Partner with Legal and Finance to remove blockers, manage risk, and ensure revenue recognition compliance.
Partner with Sales to structure deals that align with pricing guidelines, discounting policies, and commercial standards
Assemble, review, and quality-check order forms and commercial documentation for accuracy and completeness
Coordinate cross-functional approvals across Finance, Legal, and GTM leadership, ensuring efficient deal progression through the approval lifecycle.
Conduct final review of all deals prior to execution, serving as the last line of quality control before signature
Support the pricing and commercial sections of RFP/RFI responses in partnership with Sales
Drive strategic automation and process improvements that reduce friction, accelerate cycle times, and scale across the organization.
Work with CPQ transformation leads to defining CPQ system architecture, pricing rules, and approval workflows, leading initiatives that expand capability and adoption.
Develop playbooks, templates, and SOPs that empower the sales team while maintaining oversight on strategic deals.
Collaborate with Sales Operations, RevOps, and Finance to align strategy, standardize operations, and share insights across teams.
Partner with GTM leadership to improve forecasting accuracy and operational visibility across the revenue lifecycle.
Lead enablement initiatives for Sales on pricing, product packaging, and commercial best practices.
Drive actionable recommendations to optimize revenue strategy and deal outcomes, influencing enterprise decision-making.
Own pricing models, discounting guidelines, and approval matrices, proactively identifying policy gaps and driving updates as the business scales.
Track and analyze deal desk metrics cycle time, discount rates, win/loss trends, and approvals, to provide insights that inform executive decisions.
Partner with leadership to translate deal insights into strategic recommendations that enhance revenue performance and commercial effectiveness.
Design and scale AI-enabled workflows that improve seller productivity, deal quality, approval consistency, and deal cycle times.
Partner with Systems, Operations, and Analytics teams to embed AI-driven guidance into pricing, approvals, risk identification, and deal intelligence workflows while maintaining strong governance and auditability.
Develop a scalable service model that leverages automation for standardized transactions while preserving strategic oversight for complex enterprise deals.
Mentor and support Deal Desk analysts and cross-functional partners, fostering operational excellence and continuous improvement.
Help define team priorities, operating rhythms, and performance standards as the organization scales.
Contribute to hiring, onboarding, and development of future Deal Desk / manager talent