Sr. Manager, Global Consumer and Customer Insights

Metagenics•Hoboken, NJ

7d•$158,000 - $175,000•Hybrid

About The Position

Metagenics believes in helping people live happier, healthier lives by realizing their genetic potential. It’s why, when we defined Metagenics’ Mission, Values, and Vision, we started with our company’s own DNA. United by purpose and core values (Integrity, Authenticity, Respect, Diversity & Inclusion and Healthy & Happiness) the Metagenics’ team is dedicated to providing effective nutritional products and solutions, for healthcare professionals.People Culture FirstWe believe the way we do business is as important as the business we do; that a company in the nourishment business should nourish its people, too. So, we incorporated healthy, sustainable care into every dimension of our culture. Our diverse and expansive team are a prime example of the power of a people-first approach. We know first-hand, when an organization prioritizes internal growth and fosters empathy, its people come together to set an example of what the world can become. Metagenics is seeking a Senior Manager, Global Consumer and Customer Insights, to join our small but high-impact global insights team. This role provides both strategic leadership and hands-on execution across all research, data, and insights workstreams within the vitamins, minerals and supplements category. This role is an opportunity partner with the Head of Global Insights to elevate the function, embed cutting-edge methodologies, and shape how a purpose-driven, digital-first, omnichannel organization understands and acts on consumer and customer insights. This is a high-visibility role with direct access to senior leadership and an opportunity to shape both the department and business.

Requirements

8+ years of experience in consumer insights or market research (client-side preferred).
Has acted as a strategic partner to key stakeholders/businesses, not just project focused. Experience with full insight business ownership and understanding.
Proven track record of independently managing end-to-end research projects with both qualitative and quantitative methods.
Proficiency in digital research methodologies, social listening, and AI-enabled tools for insight generation trend spotting and storytelling.
Track record of DIY or hybrid research execution approach and would embrace this mix in partnership with internal consumer research community
Hands-on experience managing internal/external research resources and communities.
Strong storytelling, synthesis, and influencing skills—able to translate insights into clear, actionable recommendations.
Driven to implement best practices, build and elevate and insights organization
Experience with CPG brands (consumer healthcare a plus); challenger brand or D2C/ecommerce experience preferred.
Bachelor’s degree in Marketing, Business, Behavioral Economics, Psychology, Sociology, Cultural Anthropology, Business Economics, or Cognitive Science. (Master’s/PhD a plus.)
Strong primary research skills (qualitative and quantitative): Extensive research and insights experience with all phases of qualitative, quantitative and mix method approaches. Solid understanding of market research fundamentals.
Drive to the “so-what’s”: Ability to manage or synthesize multiple data sources into holistic story with focus on business implications and actions.
An analytical mindset: Consistently dig into the data for hidden connections and patterns and know how to balance analytical rigor with pragmatism and actionability.
Relationship building: Ability to build and maintain positive relationships with internal cross-functional partners and with external vendors to effectively deliver results.
Strong project management: Must be able manage and own multiple work streams with confidence and strong attention to detail. Successfully manage research budget. Self-prioritize own time as well as big picture workstreams of ownership. Able to set goals based on available information and to plan work in order to meet deadlines.
Problem solving abilities: Understand how to translate and scope business questions of internal partners into research requests. This includes the ability to understand, translate, and clarify business context and questions related to new insights requests and overall project objectives.
Self-motivated and curious: Opportunity to bring new thought and creativity to the processes. Not just managing what exists but finding what can be improved and going for it. Keep an open mind when solving a business problem. Proactively identify, prioritize and solve for opportunities.
Strategic thinking: Use insights to think beyond the “project” and as an input to inform brand growth and strategic planning. Ability to see the big picture.
Persuasive “human centric” storyteller: Compelling influencer representing the voice of the consumer and HCP. Socialize your research and findings through the company, making your insights memorable and actionable.
Demonstrates a growth mindset: By challenging the status quo, embracing progress over perfection and proactive about putting initiatives into action.
Able to work independently and react quickly to changing priorities with a consistent sense of urgency. Take on a breadth of hands on work with this small, but mighty team.

Responsibilities

Partner cross-functionally (marketing, digital, innovation, and more) to strategically guide decisions through a deeply knowing the consumers and healthcare professionals (HCPs), to drive sharper, faster, smarter insight fueled decisions.
Lead end-to-end research projects (qualitative, quantitative, secondary, synthesis) that deliver continuous actionable insights and business impact.
Manage internal and external research resources, including vendors, subscriptions, and internal community panels.
Manage an all-inclusive internal market research community, driving agile, holistic understanding of the consumer and HCP. DIY and hybrid partnership of managing, executing and reporting research are required
Connect insights across multiple data sources and business functions to uncover growth opportunities and drive action.
Establish and scale digital-first, AI-driven research approaches that enhance speed, agility, and predictive capability, while maintaining quality and actionability.
Champion best practices, processes, and methodologies that elevate the insights function across the organization with specific intent to drive speed and agility while maintaining quality and impact.
Empower teams to embed consumer and HCP voices into decision-making, ensuring insights are democratized and accessible.
Primary region is US with additional responsibility in key global markets.

Benefits

Medical, dental, vision
Annual employer HSA (Health Savings Account) funding for eligible employees who elect an HSA medical plan
STD, LTD, Basic Life AD&D coverage
401k + employer matching
Free mental health resources through wayForward
Vacation and Sick Time
2 Volunteer Days off per year
Emergency evacuation time off
11 paid company holidays
1 Floating holiday to celebrate your birthday or important religious/holiday to you
Quarterly product allowance to use towards your favorite Metagenics products!
Product discount
Peer to peer recognition programs & more!