Sr. Manager, Field Engineering

Otis Elevator Co. • Milwaukee, WI

1d

About The Position

The Sr. Manager, Field Engineering provides technical support and direction to field personnel across an assigned territory. The role addresses equipment malfunctions, determines and oversees corrective actions, and advises personnel. It also delivers equipment training, guides field personnel at job sites, conducts inspection trips, and helps design and deliver field education classes.

The position is responsible for service and installation quality, monitoring inspection and field reports, resolving recurring equipment and service problems, and working with engineering teams to recommend product changes. It supervises T.I.P. and Re-Work Log systems, supports assignment selection, and follows Otis safety policies and procedures. The role also communicates with customers about technical issues, builds relationships, and provides leadership to field teams. Periodic travel is required.

Requirements

• High school degree required.
• At least 5 years of relevant technical elevator experience.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
• Comfort working in a technical environment using Microsoft-based computer software.
• Strong leadership, goal-orientation, time-management, and organizational skills.
• Ability to work under pressure and present to a large group.
• Professionalism and change-management capabilities with customers.
• Periodic travel is required.

Nice To Haves

• Bachelor’s degree.
• Working knowledge of Otis and non-Otis software.
• Experience with current and vintage Otis and non-Otis products.

Responsibilities

• Proactively and during emergencies, help OAs / OTs troubleshoot malfunctioning equipment, determine and implement corrective actions, and advise personnel.
• Provide technical direction to branch adjusters and other field personnel.
• Train personnel on all types of equipment and provide guidance at job sites.
• Distribute written information to familiarize field personnel with service, new equipment, and modified equipment.
• Make regular inspection trips through the assigned territory to consult with service supervisors, construction superintendents, constructors, adjusters, and examiners about product performance problems.
• Assist in designing and delivering field education classes.
• Control and take responsibility for the quality of service work, new installations, and modernization; monitor first inspection reports and field test and data reports; and resolve related problems.
• Use CRC data to address problems with the highest-callback units in the assigned territory.
• Consult with engineering personnel about equipment issues and report and suggest constructive product changes based on field experience.
• Identify recurring problems from complaint patterns, seek design or manufacturing solutions through the relevant organization, and ensure completion within a reasonable timeframe.
• Supervise T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.
• Assist supervisors and superintendents in selecting candidates for adjusting assignments.
• Observe Otis safety policies and procedures.
• Communicate with customers at the branch level to explain technical problems using face-to-face, phone, and written communication.
• Influence and help customers through challenging situations and drive accountability for the OT and field force.

Benefits

• Otis provides opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects.
• The Employee Scholar Program sponsors colleagues pursuing degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED