Sr. Manager, Field Engineering

Otis Elevator Co.•Little Rock, AR

3d•Onsite

About The Position

Otis Elevator Company is searching for a highly motivated Sr Manager, Service Field Engineering to provide technical support and guidance to field associates. This role involves troubleshooting malfunctioning equipment, providing technical direction, training field personnel on various equipment types, and ensuring the quality of service work, new installations, and modernizations. The position also requires continuous improvement by analyzing data to resolve issues, consulting with engineering on equipment problems, and managing systems to keep costs reasonable. Communication with customers to explain technical issues and leadership capabilities to drive accountability are also key aspects of this role. The job will require periodic travel.

Requirements

5+ years relevant technical elevator experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, strong time management and organizational skills
Working knowledge of Otis and non-Otis software, as well as preferred experience with current and vintage Otis and non-Otis products

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Troubleshooting - On a proactive and emergency basis, assist the OAs / OTs on the malfunctioning of equipment, determine needed corrective action see that it is implemented and advise personnel.
Provide technical direction to branch adjusters and other field personnel.
Training - Provide training on all types of equipment.
Candidate will provide guidance at job sites, distribute necessary written information to familiarize field personnel with service, new equipment & mod equipment.
Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance.
Assist in designing and delivering field education classes.
Continuous Improvement - Have control and responsibility for the quality of all service work, new installations, modernization and monitoring first inspection reports and field test and data reports and resolving service problems, new installation, and modernization.
Utilize the CRC data to resolve problems with the highest callback units in assigned territory.
Consult with engineering personnel on equipment issues, report and suggest constructive changes based upon experience with products in the field.
Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture, seek the solution through the respective organization and see that it is completed within in reasonable time-frame.
Supervising T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.
Assist supervisors and superintendents in selecting candidates for adjusting assignments.
Observe all Otis safety policies and procedures.
Communication - Interacting with Customer at branch level to explain technical problems.
Face-to-face, phone, written communication.
Ability to influence and help customers through challenging situation.
Leadership Capabilities - Good under pressure.
Present to a large group.
Influence.
Professionalism and change management capabilities with customer.
Driving accountability for the OT and field force.