Sr. Manager, Field & Customer Solutions
About The Position
The Senior Manager, Field and Customer Solutions (F&CS) is a high-impact field-based role supporting the DePuy Synthes Supply Chain organization. This role partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites. ACM is a digital solution that enables efficient pre-op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational, commercial, and customer benefits. The position is remote, with up to 25% domestic travel required. Johnson & Johnson announced plans to separate its Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. If hired, it is anticipated that following the conclusion of the transaction, the employee would be part of DePuy Synthes.
Requirements
- Bachelor’s degree is required.
- A minimum of eight (8) years of relevant professional work experience.
- Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering.
- Strong collaboration, partnering, and negotiation skills.
- Demonstrated ability to work independently with strong planning and organizational skills.
Nice To Haves
- Graduate degree preferred.
- Healthcare industry/environment experience.
- Orthopedic sales or marketing experience.
- Knowledge of orthopedic products.
- People management experience.
- Experience with managing EMR/EHR integrations.
Responsibilities
- Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
- Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff.
- Leads the deployment of ACM with customers within assigned regions, including remote and onsite activities and training, to achieve annual site and surgeon deployment goals.
- Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise.
- Drives awareness and education of ACM to key Commercial and Field Sales leaders to drive customer engagement, which may include leading and participating in professional/commercial education courses, labs, and industry conferences.
- Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC to meet implementation timelines and goals.
- Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants, and Commercial Platform teams to support ACM and business goals.
- Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools.
- Supports the development and management of other digital solutions and participates in other company projects and initiatives as required.
Benefits
- Consolidated retirement plan (pension)
- Savings plan (401(k))
- Long-term incentive program
- Vacation – 120 hours per calendar year
- Sick time - 40 hours per calendar year (varies by state)
- Holiday pay, including Floating Holidays – 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
