Sr. Manager, Field & Customer Solutions

Johnson & Johnson•West Chester, PA

2d•Hybrid

About The Position

DePuy Synthes is recruiting for a Sr. Manager, Field & Customer Solutions to join our team in West Chester, PA ; Raritan, NJ; Raynham, MA; Warsaw, IN; Palm Beach Gardens, FL. About Orthopedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Remote work options may be considered on a case-by-case basis and if approved by the Company. Purpose: The Senior Manager, Field and Customer Solutions (F&CS) is a high‑impact field-based role supporting DePuy Synthes Supply Chain organization that partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites. ACM is a digital solution that enables efficient pre-op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational, commercial and customer benefits.

Requirements

Bachelor’s degree is required; graduate degree preferred
A minimum of eight (8) years of relevant professional work experience
Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering
Strong collaboration, partnering, and negotiation skills
Demonstrated ability to work independently with strong planning and organizational skills

Nice To Haves

Healthcare industry/environment experience
Orthopedic sales or marketing experience
Knowledge of orthopedic products
People management experience
Experience with managing EMR/EHR integrations

Responsibilities

Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff
Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
Achieves annual site and surgeon deployment goals
Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise
Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences
Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals
Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals
Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools
Supports the development and management of other digital solutions and participates in other company projects and initiatives as required

Benefits

Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year