Sr Manager, ERM and Business Continuity

Pilot Company•Knoxville, TN

28d

About The Position

The Sr Manager, Enterprise Risk Management (ERM) & Business Continuity Planning is responsible for leading the development, implementation, and continuous improvement of the organization's enterprise risk management and business continuity programs. In this role, you will lead the development, implementation, and continuous improvement of the enterprise-wide Business Continuity Management (BCM) Program, including governance, standards, methodologies, and planning requirements. You will direct and oversee business impact analysis (BIA), risk assessments, recovery strategies, and continuity planning activities to ensure critical business functions can recover within established recovery objectives. You will develop, maintain, and test enterprise business continuity, crisis management, and incident response plans to support organizational resilience and operational recovery. You will lead enterprise-wide business continuity exercises, simulations, tabletop exercises, and post-incident reviews, incorporating lessons learned and corrective actions into program enhancements. You will partner with business leaders to identify critical processes, dependencies, and vulnerabilities, and implement strategies to reduce disruption risks and improve operational readiness. You will manage the enterprise risk register and coordinate risk assessments related to operational resilience, business interruption, regulatory compliance, and emerging threats. You will develop executive level reporting, dashboards, and key risk and resilience metrics to provide leadership with visibility into organizational preparedness, recovery capabilities, and risk exposures. You will collaborate with Legal, Compliance, Internal Audit, Human Resources, Information Security, Facilities, and operational teams to ensure alignment of continuity planning, governance, and risk management practices across the enterprise.

Requirements

Bachelor's degree in Business Administration, Risk Management, Emergency Management, Public Administration, Information Systems, Finance, or a related field required.
7+ years of progressive experience in business continuity, disaster recovery, operational resilience, enterprise risk management, crisis management, or a related field.
Experience developing, implementing, and managing business continuity and resilience programs within a complex organization.
Experience conducting business impact analyses, continuity planning, crisis management exercises, and recovery strategy development.
Knowledge of industry standards and frameworks, operational resilience principles, and business continuity best practices.
Experience presenting complex risk and preparedness information to executive leadership and governance committees.
Advanced knowledge of Business Continuity Management (BCM), Operational Resilience, Crisis Management, and Disaster Recovery frameworks.
Strong understanding of Business Impact Analysis, Recovery Time Objectives, Recovery Point Objectives, and continuity planning methodologies.
Expertise in developing, testing, maintaining, and improving enterprise-wide continuity and crisis management programs.
Ability to evaluate business disruptions, operational vulnerabilities, and emerging risks to develop practical and effective mitigation strategies.
Experience designing and facilitating tabletop exercises, simulations, emergency response drills, and crisis management exercises.
Knowledge of enterprise risk management principles, risk assessment methodologies, and governance frameworks.
Ability to develop resilience metrics, preparedness dashboards, and executive-level reporting for leadership and governance committees.
Ability to resolve issues with a high sense of urgency
Ability to prioritize, execute tasks and meet deadlines in a fast-paced, dynamic environment
Excellent attention to detail and follow up skills
Excellent problem solving and critical thinking skills
Excellent verbal and written communication skills with ability to draft contract language
Ability to handle sensitive and confidential information ethically and responsibly
This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Nice To Haves

Master's degree preferred.

Responsibilities

Lead the development, implementation, and continuous improvement of the enterprise-wide Business Continuity Management (BCM) Program, including governance, standards, methodologies, and planning requirements.
Direct and oversee business impact analysis (BIA), risk assessments, recovery strategies, and continuity planning activities to ensure critical business functions can recover within established recovery objectives.
Develop, maintain, and test enterprise business continuity, crisis management, and incident response plans to support organizational resilience and operational recovery.
Lead enterprise-wide business continuity exercises, simulations, tabletop exercises, and post-incident reviews, incorporating lessons learned and corrective actions into program enhancements.
Partner with business leaders to identify critical processes, dependencies, and vulnerabilities, and implement strategies to reduce disruption risks and improve operational readiness.
Manage the enterprise risk register and coordinate risk assessments related to operational resilience, business interruption, regulatory compliance, and emerging threats.
Develop executive level reporting, dashboards, and key risk and resilience metrics to provide leadership with visibility into organizational preparedness, recovery capabilities, and risk exposures.
Collaborate with Legal, Compliance, Internal Audit, Human Resources, Information Security, Facilities, and operational teams to ensure alignment of continuity planning, governance, and risk management practices across the enterprise.