Sr. Manager, Enterprise Technical Resilience

Salesforce•San Francisco, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Requirements

5+ years of experience in technical resilience, business resilience, enterprise security, or a related discipline within a global, matrixed technology organization.
Hands-on experience with resilience engineering practices including disaster recovery (DR) testing, observability, safe change, and availability management, ideally across complex, multi-domain technology estates.
Fluent in applying generative AI and large language models (LLMs), or automation tools, to optimize engineering or operational workflows.
Operated within structured governance frameworks such as Enterprise Resilience Boards (ERBs) or Technical Resilience Groups (TRGs), and you're comfortable translating technical findings into executive-ready reporting.
Excellent written communication skills and ability to synthesize complex technical findings into crisp, accurate briefs for senior stakeholders and board-level audiences.
Direct, hands-on experience with developing, establishing and maintaining technical resilience practices across complex, multi-domain technology environments.
Experience designing or operating within structured governance frameworks, with the ability to translate technical findings into executive-ready reporting.
Communicate clearly and concisely, synthesizing complex technical topics for senior and board-level audiences.

Nice To Haves

Familiarity with Agentforce Platform and other AI products is a strong plus.
Certified Business Continuity Professional (CBCP), Certificate of the Business Continuity Institute (CBCI), or similar industry certification.
Familiarity with regulatory and certification frameworks and standards including SOC 2, DORA, NIST and related cloud/infrastructure audit standards.
Driven adoption of enterprise resilience, IT service management (ITSM), or governance, risk, and compliance platforms across decentralized teams.
Collaborated with external advisory firms and owned the internal follow-through on externally produced recommendations.
Additional cloud certifications (e.g., AWS Certified Solutions Architect, Azure/GCP equivalents) or exposure to multi-cloud environments.

Responsibilities

Serve as the internal driver of the Technical Resilience Group (TRG) operating cadence, translating governance recommendations into repeatable, auditable processes reported to the Enterprise Resilience Board (ERB).
Partner with Digital Enterprise Technology, Technology & Product Engineering, Information Security, and other stakeholder domain leads to establish consistent recovery time objective/recovery point objective (RTO/RPO) definitions, reporting standards, and issue resolution workflows across stakeholder domains.
Work with stakeholder teams to drive prioritized and risk-based exercising practices targeted at drawing down resilience risk and continuously improving technical resilience and broader operational resilience.
Operationalize automated feedback and after-action review (AAR) pipelines, using LLM-assisted parsing tools to translate qualitative post-exercise findings into measurable, trackable improvements.
Lead ongoing external benchmarking of Salesforce's technical resilience exercising posture against SOC 2, Digital Operational Resilience Act (DORA), and peer enterprise standards and compliance frameworks (in coordination with internal governance, risk and compliance stakeholders and customer-facing security teams), ensuring the program remains audit-ready and competitive.