Sr Manager, Enterprise Risk and Investigations

FIS Global•Jacksonville, FL

11d

About The Position

The Senior Manager, Enterprise Fraud Compliance & Investigations, is a senior financial crime compliance and fraud leader responsible for overseeing fraud compliance strategy, complex fraud investigations, and fraud advisory across a diversified financial technology environment. This role supports businesses that provide issuer processing, core banking solutions, digital payments, treasury management, liquidity management, and capital markets platforms to banks, fintechs, broker-dealers, corporates, and other regulated financial institutions. The successful candidate is a seasoned fraud and financial crime professional with experience operating in complex financial services or financial technology environments. In addition, the ideal candidate brings deep expertise across card fraud, payments fraud, deposit fraud, online banking fraud, treasury fraud, capital markets fraud, fraud detection technology, AML/fraud convergence, and complex investigations. This individual will serve as a trusted advisor to Compliance, Product, Technology, Operations, Client Management, Legal, Risk, and regulated entity leadership.

Requirements

Issuer Processing and Card Fraud experience: The candidate should understand how fraud controls are applied across the card transaction lifecycle, including authorization scoring, rule strategies, velocity limits, authentication, fraud alerts, disputes, and exception handling. They should have strong knowledge of fraud risks across issuer processing and card products, including Debit, credit, prepaid, commercial, and private-label card fraud, Card-not-present fraud, Card-present fraud, Lost/stolen card fraud, Counterfeit card fraud, Card testing attacks, Tokenization and digital wallet fraud, Account takeover involving card products, Authorization fraud strategies, Clearing, settlement, disputes, and chargeback fraud considerations, and Visa, Mastercard, Discover, and other network fraud programs and rules.
Payments Fraud: The candidate should understand how fraud risk differs across consumer, small business, commercial, and institutional payment flows, and should have broad payments fraud expertise across traditional and emerging payment rails, including ACH fraud, Wire transfer fraud, RTP and FedNow fraud, P2P payment fraud, Digital wallet fraud, Business email compromise, Authorized push payment scams, Invoice redirection fraud, Payroll diversion schemes, Corporate payments fraud, Mule account activity, and Cross-channel fraud migration.
Core Banking and Deposit Fraud experience: Because the company develops core banking products, the candidate should understand fraud risks embedded in deposit and banking platforms, including New account fraud, Synthetic identity fraud, Identity theft, Account takeover, Check fraud, Mobile deposit fraud, Duplicate presentment, Check kiting, First-party fraud, Friendly fraud, Bust-out schemes, Online and mobile banking compromise, Credential stuffing and session hijacking, and Fraud risk within customer onboarding, account maintenance, funds availability, and transaction posting processes.
Treasury Management and Liquidity Product Fraud: The candidate should also bring knowledge of fraud risk in commercial and treasury environments, including Commercial account takeover, Treasury workstation compromise, Wire initiation fraud, Fraudulent ACH origination, Positive pay circumvention, Payment approval workflow abuse, Privileged user misuse, Fraudulent liquidity transfers, Cash concentration fraud, Settlement timing manipulation, Unauthorized cash sweeps, Fraud affecting corporate liquidity and treasury operations.
Capital Markets and Securities Fraud: For capital markets and securities-related products, the candidate should understand how fraud, operational risk, AML, and market conduct risks intersect in capital markets environments, such as Unauthorized trading, Insider trading indicators, Market manipulation, Wash trading, Spoofing and layering, Client asset transfer fraud, Custody-related fraud, Investment account takeover, and Beneficiary change fraud, Distribution fraud, Fraud risks affecting broker-dealers, custodians, asset managers, and institutional trading platforms, and Employee misconduct.
Fraud Technology and Analytics Expertise: The candidate should have experience with fraud detection, identity verification, authentication, and transaction monitoring technologies, across different industry platforms. The candidate should understand Fraud rule writing and tuning, Alert optimization, Model performance monitoring, Fraud scoring, Behavioral analytics, Device intelligence, Risk-based authentication, Machine learning fraud detection, False-positive management, Fraud capture rates, Approval-rate impact, Fraud loss and basis-point reporting, and Portfolio segmentation and trend analytics.
Fraud Investigations Oversight: The candidate should have strong working knowledge of how fraud activity intersects with AML obligations and suspicious activity reporting. This includes experience with Fraud-to-AML referrals, Mule account networks, Fraud proceeds laundering, Human trafficking indicators, Elder financial exploitation, Romance scams, Business email compromise laundering, Cybercrime-related payments, Synthetic identity networks, Authorized push payment scams, Unusual activity escalation, SAR decision support, and Financial crime typology development. The candidate should be able to coordinate effectively with centralized AML investigations teams and BSA/AML Officers supporting regulated entities.
Regulatory and Compliance Knowledge: The candidate should have working knowledge of fraud-related regulatory and compliance expectations, including Regulation E, Regulation Z, UDAAP, BSA/AML requirements, Suspicious activity reporting expectations, FFIEC guidance, PCI-DSS, OCC, FDIC, Federal Reserve, FinCEN, SEC, and FINRA expectations, as applicable; Payment network rules and chargeback frameworks; Model risk and governance considerations for fraud tools and analytics.
10+ years of experience in fraud risk management, financial crime compliance, investigations, payments risk, issuer processing, banking technology, capital markets operations, or related financial services roles.
Experience supporting banks, fintechs, issuer processors, payment processors, broker-dealers, core banking platforms, treasury platforms, or financial technology providers.
Demonstrated experience overseeing or supporting complex fraud investigations.
Strong understanding of payments, card processing, core banking, treasury, liquidity, and/or capital markets products.
Experience with fraud detection systems, fraud analytics, rules strategies, alert management, and investigative case management.
Ability to work across Compliance, Product, Technology, Risk, Operations, Legal, and Client-facing teams.
Strong executive communication, analytical, and stakeholder management skills.
Familiarity with AI-enabled fraud, deepfakes, behavioral biometrics, machine learning fraud detection, and cyber-fraud convergence.
Experience with SQL, advanced Excel, dashboarding, data visualization, or fraud analytics tools.

Responsibilities

Assessing fraud risk at regulated entities and across issuer processing, core banking, treasury, liquidity, and capital markets products.
Leading or overseeing complex fraud investigations involving high-risk events, significant losses, organized fraud rings, internal fraud, cyber-enabled fraud, and emerging typologies.
Advising on fraud control design embedded in transaction authorization, onboarding, authentication, monitoring, case management, dispute handling, and regulatory reporting workflows.
Partnering with AML investigations teams to support unusual activity identification, escalation, SAR decisioning, and financial crime governance for regulated entities.
Translating complex fraud risks into practical, executive-ready guidance for business leaders, clients, auditors, and regulators, and influencing business, technology, and operations stakeholders.
Supporting regulatory exams, audits, and independent testing, and drive remediation of fraud control weaknesses.
Developing fraud governance, standards, and risk appetite metrics.