Sr. Manager, Enterprise Platforms and Service Delivery

Ocean Spray • Lakeville, MN

1d • Remote

About The Position

The Sr. Manager, Enterprise Platforms & Service Delivery is accountable for the delivery, operational stability, and continuous improvement of Ocean Spray’s enterprise platforms and core business applications. This role ensures that solutions are built, released, operated, and supported effectively in alignment with approved enterprise architecture standards. This leader owns platform execution and operational outcomes, overseeing delivery teams, hands on technical roles, and service providers to ensure reliability, performance, compliance, and user satisfaction. The role is critical to Ocean Spray’s ongoing digital transformation, with SAP S/4HANA (RISE), SAP IBP, SAP SAC, and a complex ecosystem of integrated business applications at the core.

Requirements

• Proven experience leading delivery and operations of enterprise platforms and applications
• Deep experience with SAP S/4HANA (RISE preferred) in complex enterprise environments
• Strong understanding of application operations, performance monitoring, and service management
• Experience with DevOps delivery and testing practices in enterprise settings
• Strong troubleshooting, root‑cause analysis, and problem‑management skills
• Experience governing Application Managed Service (AMS) providers and managing to SLAs and KPIs
• Demonstrated leadership of cross‑functional internal teams and external vendors
• Ability to translate architectural direction into stable, scalable operational solutions
• Bachelor's or University Degree (Required)
• At least 7 Years of Experience

Nice To Haves

• Experience leading large‑scale ERP or platform transformations
• Experience operating integration‑heavy application ecosystems (API, ETL, middleware)
• Familiarity with cloud platforms and modern operational models
• Experience working in federated delivery or product‑aligned team models
• Master's Degree (Preferred)

Responsibilities

• Own delivery of enterprise platforms and core business applications from build through release and stabilization
• Execute solution delivery in alignment with approved enterprise architecture standards and patterns
• Ensure delivery teams and vendors adhere to established development, quality, and security standards
• Accountable for platform reliability, availability, and business continuity outcomes
• Accountable for day‑to‑day operational stability, performance, and supportability of enterprise platforms
• Own change management processes for applications and integrations
• Ensure SLAs, operational KPIs, and compliance requirements are consistently met
• Develop and execute platform upgrade, patching, and lifecycle management strategies
• Establish and govern application and platform monitoring standards
• Enable and supervise cloud services supporting enterprise applications
• Lead and manage hands‑on technical roles, including Systems Integration Architect & SAP Basis
• Ensure integrations are reliable, observable, and supportable in production
• Drive root‑cause analysis and remediation of platform and integration issues
• Partner with Enterprise Architecture to surface architectural gaps, risks, and technical debt
• Ensure knowledge transfer, documentation, and operational readiness across platforms
• Govern Application Managed Service (AMS) providers and system integrators
• Establish and manage performance metrics for vendors and service partners
• Ensure vendor delivery models align to operational and business needs
• Drive continuous improvement in service quality, cost efficiency, and responsiveness

Benefits

• Complete insurance package on Day-1 that includes a plethora of health and wellness programs
• Health, Dental and Vision insurance
• Health savings account
• Flexible spending account
• Life and accident insurance
• Employee assistance program
• Telehealth services
• 1:1 health coaching
• Supportive benefits for all the stages of your life
• 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
• Short-Term Incentive/Performance bonuses
• Flexible scheduling options
• Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
• Holiday pay for 12 holidays
• Career development and growth opportunities
• Tuition/Education assistance programs
• Access to LinkedIn Learning
• Scholarship programs for children of employees
• Parental leave
• Bright Horizons Family Solutions – Back-up care, tutoring, etc.
• Adoption assistance
• Bereavement leave
• Up to $300 fitness reimbursement
• Up to $300 massage reimbursement
• Employee appreciation events
• Employee discounts
• Charitable giving

What This Job Offers

• Job Type: Full-time
• Career Level: Manager