Sr. Manager - Enterprise Content & Information Management

Hines•New York City, NY

21d•Onsite

About The Position

The Sr. Manager of Enterprise Content & Information Management serves as the firmwide program lead and operational owner for how business content and documents are stored, owned, accessed, retained, and governed across Hines. Reporting directly to the Director of Enterprise Applications, this role drives content governance programs across platforms such as Box, SharePoint, partnering with Legal, Compliance, Records, Information Security, IT, and business teams.

Requirements

Bachelor's degree in computer science, information systems, information management, business administration, library/information science, records management, or a related field from an accredited institution is strongly preferred.
8+ years of experience in IT, enterprise applications, information management, content management, records management, or a related field.
5+ years of experience supervising administrators, analysts, program resources, and/or outsourced partners.
Demonstrated experience governing or supporting enterprise content platforms such as Box, SharePoint, Microsoft Teams, OneDrive, Microsoft 365, DocuSign, Adobe, or similar tools.
Hands-on experience driving content governance, repository cleanup, migrations, access reviews, external sharing remediation, metadata/taxonomy, and lifecycle management programs.
Proven ability to lead cross-functional programs with Legal, Compliance, Records, Information Security, IT, vendors, and business stakeholders.

Nice To Haves

Familiarity with IT service management frameworks (e.g., ITIL) and support processes for enterprise applications is preferred.
Experience in a global, regulated, real estate, investment management, financial services, or professional services environment is preferred.

Responsibilities

Serve as the primary program owner for enterprise content and information management across Hines.
Partner with Legal, Compliance, Records, Information Security, Infrastructure, and business stakeholders to operationalize retention, access, external sharing, and records-management requirements.
Develop and implement standards for naming, site/folder structure, metadata, provisioning, ownership, archival readiness, and content lifecycle processes.
Collaborate with architects, platform administrators, developers, and integration teams to ensure content platforms align with Hines current technology stack and security requirements.
Support future readiness for enterprise search, knowledge management, automation, and AI by improving the structure, ownership, and governance of business content.
In partnership with the Director of Enterprise Applications, manage vendor engagement, product updates, service levels, roadmap discussions, and issue resolution for related platforms.
Lead special projects involving content platforms, including migrations, platform enhancements, governance rollouts, repository cleanup, and new implementations.
Work in partnership with Business Transformation Group (BTG) and business stakeholders to gather requirements and recommend practical solutions that support enterprise standards.
Supervise, coach, and provide guidance to administrators, analysts, and/or outsourced partners supporting content and information management programs.
Support GDPR, PII, records, and compliance requirements through established security protocols, procedures, and governance practices.