Sr. Manager, Enterprise Applications

Hummingbird Healthcare

1d•Remote

About The Position

Own the systems that keep our contact centers running — and make them better. As the Sr. Manager, Enterprise Applications at Hummingbird, you’ll lead the technical ownership and implementation of our contact center as a service (CCaaS) platforms while overseeing the broader enterprise application portfolio that keeps our operations running. This is a hands-on technical leadership role for someone who can move between architecture decisions and implementation details without missing a beat. Most of your day will feel like a mix of leading CCaaS implementations, guiding architectural decisions, overseeing platform health, and partnering cross-functionally to make sure systems deliver what our clients and patients need. You’ll manage a small team that supports platforms including Workday and Monday.com, while personally driving the technical depth and execution rigor that our CCaaS buildout requires. We’re deploying two CCaaS systems concurrently, which means day one carries real urgency. In your first 30 days, you’ll dig into our current runbooks and client environments, identify gaps, and step in as the point person for these implementations. By 60 days, you’re leading. The right person thrives in that kind of environment.

Requirements

6-8+ years of experience delivering production systems or enterprise applications across technical domains such as software engineering, data engineering, infrastructure, or enterprise systems, including 2-4+ years in people leadership or equivalent.
Hands-on experience implementing, configuring, and supporting CCaaS platforms, specifically Genesys and/or Talkdesk. You’ve done this work directly, not just managed others doing it.
Strong technical depth across contact center architecture: call routing, API-based configuration, integrations, and platform maintenance.
Demonstrated ability to lead cross-team delivery and drive complex outcomes across systems, data, or technology functions.
Strong prioritization and resourcing judgment in moderately high ambiguity, with the ability to sequence work and communicate tradeoffs clearly.
Experience managing complex dependencies across teams, systems, and technical domains.
Strong communication skills across technical and non-technical stakeholders, including senior leadership.
A collaborative, low-ego style: someone who works hard, communicates directly, and brings people along rather than gatekeeping expertise.

Nice To Haves

Experience with Workday administration, configuration, or oversight.
Background in healthcare, health insurance, or another regulated environment where technical standards and compliance matter.
Experience in startup or fast-paced environments where you’ve had to build structure while moving quickly.

Responsibilities

Lead end-to-end CCaaS platform implementations, including Genesys and Talkdesk, from requirements gathering through deployment and ongoing support.
Serve as the technical point person for concurrent client CCaaS deployments, coordinating with vendor implementation services while driving internal execution.
Design scalable implementation approaches, including API-based configurations that reduce reliance on vendor professional services over time.
Own platform health post-implementation: SLA adherence, business continuity processes, incident response, and long-term maintenance.
Oversee the enterprise application portfolio, including Workday, Monday.com, and other tools that support internal and client-facing operations.
Manage and develop a small team, setting clear delivery expectations and supporting growth while building toward a stronger bench as the team scales.
Define and evolve technical and architectural standards across your application portfolio to ensure systems are scalable, maintainable, and well-integrated.
Stay hands-on in tooling, code and pull request reviews, and troubleshooting to reinforce quality and remove blockers for your team.
Translate client and business needs into clear technical plans: sequenced, resourced, and aligned to priorities.
Partner with stakeholders across operations, client success, and technical teams to resolve dependencies, standardize data and system models, and drive execution.
Maintain visibility into system health, incident patterns, and operational risks, surfacing trends and escalating early when needed.
Establish clear ownership and operating rhythms across teams to support consistent and predictable delivery.
Make tradeoff decisions on architecture, timelines, and scope, and communicate the implications clearly to leadership.

Benefits

Comprehensive medical, dental, and vision coverage
Paid time off
401(k)
Parental leave
Career development support
Two medical plan options (HDHP and PPO) through a national health plan, plus free Teladoc access for 24/7 virtual care
Dental and vision coverage, with orthodontia options
Company contributions to your HSA if you choose the HDHP
100% company-paid Basic Life, AD&D, and short- and long-term disability insurance
A 401(k) with up to 3% company match, auto-enrolled
Flexible PTO, Wellness PTO, 11 paid holidays, and 12 weeks of paid Parental Leave for eligible new parents
Free access to counseling and support through our Employee Assistance Program (EAP)