Manager, Enterprise Applications

Vertafore•Denver, CO

2d•Onsite

About The Position

Vertafore is seeking a leader to manage the quality assurance and operational administration team and functions within Enterprise Applications. This role involves building executive relationships and serving as a project manager for key strategic projects. The position oversees three main functions: the testing process for Enterprise Applications (primarily Salesforce and NetSuite), including strategy, release readiness, and user acceptance testing coordination to support Agile delivery; key administrative tasks such as provisioning and ongoing operational activities for multiple applications; and project management for key strategic initiatives, including scope, timeline, dependency, risk, status, and stakeholder management. The role requires strong leadership fundamentals, executive presence, sound judgment, and effective communication with senior leaders, as well as coaching the team through execution details and change.

Requirements

Familiarity with Salesforce or NetSuite required.
Proficiency in QA methodologies, software testing principles, verification and validation techniques, and test management.
Ability to complete planning activities to support Agile delivery and manage the team to ensure execution.
Skills to communicate effectively cross-functionally across various teams, organizations, and internal stakeholders.
Self-motivated and excellent problem solver.
Driven to improve personally and professionally and to raise the bar for the team.
Ability to mentor and inspire others and build capability over time.
Have a cooperative, collaborative, open, and flexible mindset.
Excellent interpersonal, written, and verbal communication skills, including the ability to interact effectively with internal users, managers, and executives.
Bachelor's degree or commensurate work experience.
Professional experience leading quality assurance, enterprise applications, business systems, or related technology work.
Strong written and verbal communication skills and ability to interact professionally with technical, business, and leadership audiences.
Experience with Salesforce or NetSuite required.

Nice To Haves

Knowledge of lead to cash processes a plus.
Knowledge of accounting and financial processes a plus.
Working understanding of how to test integrations and assess impacts across connected systems.
Working knowledge automation concepts using AI tools a plus.
Basic understanding of AI-enabled productivity or testing use cases, with curiosity and desire to learn.
Testing automation experience preferred; hands-on AI or test automation experience is not required but basic understanding and desire to learn are important.

Responsibilities

Own project management for key strategic initiatives, including scope clarification, timeline development, dependency tracking, risk management, and status communication.
Create testing, quality, and automation strategies in alignment with organizational goals and business priorities.
Support the team in identifying and improving test automation solutions, including practical uses of AI that can increase efficiency and confidence in the QA process.
Work collaboratively with development and QA resources to identify test cases and processes best suited for automation and continuous improvement.
Assist teams with identifying and evaluating the impact of major changes to existing applications, integrations, and business processes.
Gain knowledge of application onboarding and offboarding processes and an understanding of system access across EA systems, ensuring timely completion of related activities.
Gain or possess an understanding of key operational reports and processes owned by EA and ensure timely completion of related activities.
Mitigate risk, make sound recommendations, and escalate to leadership as appropriate.
Develop and increase team performance and collaboration across the organization.
Create a motivating, accountable, and rewarding environment for the team and the organization.
Attract, build, and retain highly engaged and capable resources for the team as necessary.
Manage the team to ensure assigned tasks are completed accurately and on time.
Provide oversight and feedback during the full software development life cycle, from analysis and design to testing, documentation, delivery, and maintenance.
Carry out supervisory responsibilities such as interviewing, hiring, training, planning, assigning work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Develop other team members through coaching, delegation, and growth opportunities.
Work with all areas of the business, including UAT coordination across key stakeholders and executive-ready communication on priorities, risks, and recommendations.
Other duties as assigned.