Sr. Manager, Elevated Selling Programs

Macy's•Long Island City, NY

About The Position

Bloomingdale’s is seeking a customer-focused leader to evolve its Personal Shopping and Stylist programs. The Senior Manager will lead high-touch selling programs, develop sellers who serve top customers, strengthen client relationships, and reinforce Bloomingdale’s as a destination for clients and powerful sellers. The role drives program growth by monitoring market trends and competitor activity and adapting the strategy to client needs. The Senior Manager is part of the Customer Experience & Strategy team within the Customer & Revenue Growth organization and reports to the Director of Top Client Development. The broader organization develops experience strategy across the Bloomingdale’s customer journey, with a focus on innovative solutions that elevate shopping experiences and strengthen customer relationships. The role works closely with talent, store leadership, merchants, vendor partners, Marketing, Learning & Development, Human Resources, and Selling Strategy. It supports business planning, seller development, client activations, communications, and career-path design. The position requires travel and time in stores with colleagues and clients, as well as a flexible schedule based on department and company needs.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
At least 5 years of relevant experience in luxury retail, client development, or omnichannel experience leadership.
Passion for customers and developing luxury experiences.
Proven track record of driving sales growth and managing high-performing teams.
Deep understanding of the mindset and skill sets of high-performing sellers.
Ability to lead a team and influence stakeholders, with or without direct reporting authority, gain consensus, manage conflict, and resolve issues.
Strong relationship-building skills with clients, sellers, vendor partners, and key business stakeholders.
Excellent written, verbal, and storytelling communication skills.
Creativity, independence, interpersonal and negotiation skills, and the ability to project confidence.
Ability to manage multiple projects, identify and prioritize objectives, and communicate timelines to team members.
Ability to maintain the confidentiality and security of sensitive company information.
Ability to travel, spend time in stores with colleagues and clients, and work a flexible schedule based on department and company needs.
Excellent computer skills, including Microsoft Office Suite (Excel, Word, and PowerPoint).
Ability to communicate and collaborate, use office and computer systems, access and review written and electronic information, and move within the work environment and interact with workplace materials as needed.

Responsibilities

Support top-client and luxury-selling strategies by cultivating effective personal shopping and stylist service organizations.
Own the evolution of the Personal Shopping and Stylist programs, defining roles, deliverables, and success measures.
Optimize Shoppers’ and Stylists’ access to Bloomingdale’s assortments.
Work with Marketing to communicate the value of elevated selling services and showcase talent.
Partner with stores to build business plans, support on-site appointments and activations, develop talent, and elevate the client experience.
Support seller business development with store leadership by analyzing merchandise sales mix, client-book makeup, and local business opportunities.
Connect Shoppers, Stylists, and their clients to VIC activations and exclusive products and experiences, providing on-site support to maximize results.
Establish communication pathways between Personal Shopping and Stylist teams and the merchant organization to optimize product offerings for clients.
Build personal shopping and stylist communities through thoughtful touchpoints and programming.
Design onboarding, advanced programming, and mentorship programs in partnership with Learning & Development and Stores.
Build community through group touchpoints, including team calls and conclaves.
Partner with the Selling Strategy team, Human Resources, and Store leadership to structure compelling career paths.