Sr. Manager, eCommerce Store Operations

Warner Music•Los Angeles, NY

1d•Onsite

About The Position

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity, Collaboration, and Commitment. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. A little bit about our team: WMX, Warner Music Group’s culture-driving media, creative content, and artist services’ division, sets a new standard for artists, advertisers, and fans through world class experiences, award-winning creative content, and industry leading audience insights. At WMX (Warner Music Experience) we’re building the music industry’s most dynamic artist and fan-centric organization, creating fans and influencing culture through engaging content and best-in-class experiences. We partner with acclaimed brands and emerging artists to create innovative, authentic, world-class consumer experiences. Ecommerce and Commerce Channels has grown to be a thriving business for artists and brands. Our team partners with artists, labels and executives to develop engaging artist stores, social activations, sales channel extensions and memorable customer experiences. We develop best in class tools and processes to help internal teams efficiently deliver products and services to fans around the world.

Requirements

5 years of eCommerce and Site Merchandising or store operations experience
Experience supporting product and marketing campaigns on high visibility stores.
Experience working with Shopify or similar eCommerce platforms
Understanding of product catalogs, content management, digital publishing and merchandising processes.
Proven ability to work cross-functionally with marketing, merchandising, brand management, customer services and external stakeholders to coordinate product launches.
Excellent written and verbal communication skills with stakeholders at all levels
Passion for the customer experience and exception service to clients protecting their brand and reputation as well as advocating for a best in class customer experience.
Detail oriented and accountable to quality of overall outcomes and individual teams deliverables.
Familiarity with ASANA, AirTable, Monday or JIRA.

Nice To Haves

Comfortable using data to prioritize decisions and measure business impact
Ability to influence and lead indirect reports and peers.
Experience managing cross-functional teams in an agile or kanban environment
Experience managing multiple brands storefronts including multiple daily product releases.
Bachelor’s Degree preferred

Responsibilities

Manage the set up and publishing banners, promotions and high visibility product launches on our artists stores.
Help own the business process to manage intake requests, allocate resources, execute and launch product, promotion and marketing requests on our ecommerce sites.
Manage a direct team of store and item operations managers who operate our customer facing artists stores.
Define requirements, and success metrics for our streamlined operations process and drive continuous improvement in team performance.
Own requirements and implementation of project management tools for your area of accountability.
Execute visual merchandising strategies to showcase new releases, featured products and promotions effectively and continuously refine presentations to drive improvements in engagement and conversion rates.
Collaborate with the store managers / brand management team to understand the goals, objectives, and messaging for new releases, campaigns, and promotions.
Execute the timed launch of the campaign according to the predetermined plan and schedule, ensuring all elements are activated accurately.
Continuously monitor and track weekly sales on new album releases to ensure chart numbers are accurate while identifying any sales discrepancies.
Partner with technology and platform teams to identify and prioritize improvements in business tools, analytics and project management suites to improve business performance.
Coordinate with Customer Service teams to update stores to respond to customer feedback, address issues promptly to minimize exposure.