Sr. Manager, Digital Workplace

NBCUniversal•New York, NY

5d•Hybrid

About The Position

NBCUniversal is seeking a Senior Manager to join its Corporate Communications team. This role will focus on guiding the product strategy, governance, and adoption of NBCUniversal’s corporate employee channels, with a particular emphasis on the intranet, email, and Microsoft collaboration channels. It is a highly cross-functional position requiring strong partnerships across Communications, HR, Technology, various functional teams, and NBCU businesses. The ideal candidate will be a proactive driver of day-to-day work, from strategy to execution, and a visible champion for a more modern, connected, and cohesive employee ecosystem, especially during this critical time as NBCUniversal prepares to become a public, standalone company.

Requirements

5+ years of experience in digital communications, digital product management or a related field.
Experience managing or supporting intranets, content management systems, employee email platforms or enterprise collaboration tools.
Solid stakeholder management skills and demonstrated ability to lead cross-functional initiatives in a matrixed organization.
Experience developing governance standards, publishing processes, templates, training materials or content-owner resources.
Ability to interpret analytics and translate performance data into practical recommendations.
Proven project management skills and the ability to manage multiple priorities, stakeholders and deadlines.
Interest in leveraging AI and emerging technologies to improve and transform the employee experience

Responsibilities

Serve as product manager and day-to-day site owner for the reimagined NBCU employee intranet, partnering with business and corporate contributors across the company to ensure information remains current, relevant, accessible and aligned with platform standards.
Support the strategy and governance of NBCU internal messaging platforms, including enterprise email, app and AI agent communications.
Provide clear guidance on which tools and channels to use for different communications needs, as well as the appropriate tone of voice for each.
Establish standards, processes and best practices that create a consistent, effective employee communications experience.
Collaborate on training and development for content owners and channel managers across NBCU, including resource materials, office hours, best practices and communications about platform and governance updates.
Explore responsible opportunities to use AI and emerging technologies to improve employee communications systems, with a focus on integrating AI capabilities into the intranet.
Partner with Technology teams, vendors and Communications leaders to gather requirements, support platform roadmaps, coordinate enhancements and contribute to the ongoing evolution of NBCU’s digital workplace tools.
Partner with stakeholders to define and reinforce how enterprise collaboration channels such as Microsoft Teams and Slack are used for employee communications, including ownership, access, publishing and channel-management standards.
Develop clear, actionable communications for content owners, channel managers and stakeholders related to publishing expectations, governance changes, platform enhancements and new capabilities.